Jump to content

admin

Administrators
  • Posts

    1,863
  • Joined

  • Last visited

  • Days Won

    77

Everything posted by admin

  1. Hi, I have emailed you a new activation code, can. you try it and let me know if the problem continues.
  2. Can you select TOOLS > PREFERENCES from the main menu and then click on Countries to Show tab. Is UN / New York unchecked? if so check it then click OK and restart the application
  3. I think this is happening due to a recent Microsoft Windows update...can you email the activation code to: techsupport@libertystreet.com we will reset the code, it will almost certainly work again after that is done
  4. Hi, can you search your hard drive for a file called HEADERS.WCD. When found delete it. Does that fix the issue? If not, can you post a screenshot showing the screen with "1 stamp per country"...it is usually quite helpful. if not, do you have MICROSOFT ACCESS installed on your computer? If so, can you open the STAMPDATA.MDB file. How many items are listed in the MyCollection table. if you do not have MICROSOFT ACCESS, please ZIP and email us your STAMPDATA.MDB file.
  5. Ok, we are going to take a look at this and will fix assuming we can reproduce the problem.
  6. Hi, we have a couple videos describing how to add new coins to the CoinManage database, one is:
  7. HI, can you try the code again we have reset it. There is going to be a "self-service" portal where users can handle this without contacting us we are hoping to have it ready in the coming weeks.
  8. Hi, we have a video that explains how to enter First Day Covers. We do not have a separate FDC database that would let you add FDCs with multiple stamps for example. If you have more questions after this video please post them on this thread.
  9. Hi, the email is techsupport@libertystreet.com not techsupport@libertystreetsoftware.com
  10. Hi, a couple months ago we switched to a new licensing system as the old one was very expensive and had not been updated in over 2 years, causing some issues. If you haven't already...I am going to email you the new shorter activation code used by your new licensing system.
  11. Hi, we will fix this so it only shows the date. Yes, it should not be hard to fix for the next update.
  12. Hi, ok gmail and Yahoo started this in February to lower the number of SPAM messages. Looks like we need to make some more changes to fix this. Sorry for the inconvenience.
  13. Hi Luis, We are doing a new build this week that uses a different algorithm to read the computer details. Will be sending out an email to customers when it is ready.
  14. Hi yes they should be there. You can download the demo to verify it has the data you need: https://www.libertystreet.com/currencymanage_downloads.htm
  15. we will try to reproduce this error here. Can you try deleting the HEADERS.WCD file to reset the columns. It is usually in your MY DOCUMENTS/COINMANAGE folder.
  16. Hi, the company that develops are new licensing system has responded with a couple of things we can try. It involves rebuilding the software using a new method for validating machine ID. We are going to have a new build next week and I will e-mail you when it is ready for download.
  17. it can be confusing, we sometimes have trouble deciding where to place varieties. If you can give some examples of coins / bullion you want to add we can recommend the category. Many commemorative & bullion coins may have a denomination on the coin. But the denomination is almost meaningless, such as 200 dollar gold coins from Canada for example. On the other hand, with circulating coins the denomination is vital.
  18. when we send out product emails, quite a few don't seem to make it through whatever spam filter the user's provider uses. if you send your email to sales@libertystreet.com we will make sure you are added.
  19. Hi, can you post a screen shot of this error here? If you run the program as administrator, right mouse click on program icon and select RUN AS ADMINISTRATOR does the error still happen?
  20. Hi, we just emailed you about this. sorry about the delay
  21. Hi, we will clean this up. Will put in the full names instead of abbreviations.
  22. Hi, we have a few videos on how to do this on our StampManage YouTube channel. Here is one:
  23. Hi, can you select FILE > GOTO STAMPMANAGE IMAGES FOLDER.. from the main menu. Then look in sub folder 347 (USA) - do you see many .jpg image files in there? we also have a video on this subject at:
  24. Hi, we have changed the licensing system to use shorter activation codes. The new codes are 16 characters long instead of 24. Looking similar to this: H6NV-9SKG-66NJ-VDPA If your HomeManage 2024 activation code is the older 24 character format, and you have downloaded the program again recently, email us at: sales@libertystreet.com and we will generate a new code
×
×
  • Create New...