admin

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Everything posted by admin

  1. Mr.

    Yes, please click on the link below to view the online manual: HomeManage Online Manual
  2. Hi, ok that's good news. The Additional Image just puts a few thousand more image files on your hard drive, we will look but can't see how it would cause any license issues. For DVD buyers, unless you have slow internet, it is usually easier to install the additional images by selecting: HELP > INSTALL ADDITIONAL IMAGES from the main menu.
  3. Mr.

    Hi, the ASSET # field is used to store the asset tag number. The BARCODE field is also now on the main tab, it would be used to store the UPC number. We moved it from the ADDITIONAL INFO tab, if there are still references to it being on that tab we will correct in the documentation.
  4. If you have: - Lost your activation code and need to retrieve it. - Need the link to download the product you purchased. - Are getting "Product Code In Use.." messages when trying to activate. - Need to deactivate your code for any reason. (Perhaps you were unable to deactivate before a previous computer had a hard drive crash). we have created a new page that will let you retrieve this info and will deactivate your code. Simply enter the email address used on your order and the info will be sent to you. Your code will also be released for re-use which should eliminate the "code in use" error. If you purchase on AMAZON, please email us.
  5. If you have: - Lost your activation code and need to retrieve it. - Need the link to download the product you purchased. - Are getting "Product Code In Use.." messages when trying to activate. - Need to deactivate your code for any reason. (Perhaps you were unable to deactivate before a previous computer had a hard drive crash). we have created a new page that will let you retrieve this info and will deactivate your code. Simply enter the email address used on your order and the info will be sent to you. Your code will also be released for re-use which should eliminate the "code in use" error. If you purchase on AMAZON, please email us.
  6. ceo

    Hi, can you email sales@libertystreet.com again today and mention this. We cannot figure out your contact info based on the username "rodb".
  7. The best way to enter an activation code is to copy and paste it directly from the email you receive with registration information. Below is a link that explains how to copy and paste text:
  8. next time you run the program, click: TOOLS > LICENSING is the DEACTIVATE LICENSE menu item enabled?
  9. Hi, this is from the ADDITIONAL IMAGES DVD? That should only install image files, nothing that would need a code. You did not update or do anything else with the main program?
  10. Mr

    hi, no those sizes are fine. Is it possible to email the images and since you are getting a crash: email the ERRORLOG.EXT CRASH.DMP files that should be in your MY DOCUMENTS folder, they can often make it easy to fix a crash when we debug.
  11. Mr

    Hi, are the pictures large in size? can you email one that causes the crash to techsupport@libertystreet.com if we can reproduce here it will not be hard to fix in most cases.
  12. Thanks for taking the time to write that. We are hoping to get this done by May 9, you will also see improvements to the text search, latest 2017 issues and some bug fixes.
  13. Hi, we have had a few customers inquire about this so we did this video: VIDEO: Importing Images into HomeManage
  14. Hi, does this happen randomly or when you are doing something specific?
  15. Hi, the crash report should be a ZIP file in your MY DOCUMENTS folder. If you can email that ZIP file to techsupport@libertystreet.com we will look at it before releasing the next free update.
  16. Hi, we are going to do a video on the SOLD ITEMS feature this weekend as a few customers are confused by it.. The folder is populated by any coins that have one or more of the SELLING PRICE, SOLD TO or SOLD DATE fields set. It won't work if you try to drag a coin with none of these fields set to the SOLD ITEMS folder. The reason being the system considered the coin not sold until one of the fields mentioned above is set to a legitimate value.
  17. We did a google search and this issue seems to be happening with a lot of software, AVG is showing a false positive for the win.heri virus.
  18. Hi, that is a false positive, we have had issues with AVG in the past. A couple years ago they had some virus definitions that would actually crash our software and that caused a lot of problems. We will report this to them, I believe it is due to the Licensing system we use in our software.
  19. Hi, please download this update: https://s3.amazonaws.com/LSSDownloads/HomeMngUp2017.exe sorry for the inconvenience.
  20. Hi, we are at the year 2009, will try to improve that in the coming months.
  21. Hi, ok that still appears to be a database corruption error, we received your data file and will attempt to repair it today.
  22. Hi, we did reply to your emails both times and the code has been reset. Can you check your SPAM folder the emails may be in there.
  23. ok can you email sales@libertystreet.com and we will tell you how to get it.
  24. Hi, you can retrieve your activation code or the download link at: http://www.libertystreet.com/Find-Code.htm there you enter your email address and the info will be sent to you. If you purchased on Amazon we don't have your email so you can contact sales@libertystreet.com. The llnk to download StampManage USA 2016 is: https://s3.amazonaws.com/LSSDownloads/SMUsa2016Setup.exe
  25. Hi, do you have the most recent version of the program? The 2017 edition?