fangirljen Posted July 18, 2014 Report Share Posted July 18, 2014 Yesterday, I purchased an update for Stampmanage. I have been able to download the update via your website, but when I click on the downloaded file, it does not launch and install the update. It does nothing. I really want to get this upgrade to work. What should I do in order to get the download installed?I am using Windows 8.1 and Mozilla Firefox. Quote Link to comment Share on other sites More sharing options...
admin Posted July 18, 2014 Report Share Posted July 18, 2014 Hi, I replied to you on email about this. Usually when a download doesnt complete it is because an anti-virus program is not allowing the download to happen. The download does not have a virus and this is a false positive.It is also possible that the size of the file is causing an issue with your Internet Service Provider. The size of the file is a huge 3.7GB, the only solution in this case is to send you the software on DVD. Quote Link to comment Share on other sites More sharing options...
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