BaconSlayer Posted November 18, 2016 Report Share Posted November 18, 2016 I recently upgraded my CMDeluxe 2015 to CMD 2017. After upgrade, I lost ALL custom values that I had added for every coin I manually added to the DB. I then restored my last back-up from before upgrade and custom values are back, so looks like they got dropped during my upgrade. CP Quote Link to comment Share on other sites More sharing options...
admin Posted December 8, 2016 Report Share Posted December 8, 2016 Hi, do you have a backup copy of the 2015 data? When a user enters a custom value by typing it into the value field, it should set a Boolean field that we check when updating.\ We will check to make sure this is happening, sorry for the inconvenience. If you can ZIP and email us the backup file from 2015 we can have a developer see what is going on Quote Link to comment Share on other sites More sharing options...
BaconSlayer Posted March 23, 2017 Author Report Share Posted March 23, 2017 I just updated again to the latest and greatest, and again, I am losing the custom values for every coin I have created from scratch in the DB Editor. So, each time I jut restore the latest back-up and all seems fine. But, in doing this am I losing all the new coins, values and pics that come with the upgraded DB? So, the backup file at just under 2GB zipped. Not gonna be able to e-mail that, is there another way to get it to you? CP Quote Link to comment Share on other sites More sharing options...
admin Posted March 23, 2017 Report Share Posted March 23, 2017 Hi, we spent quite a bit of time a couple months ago working on making sure that any changes the user makes to the CoinManage database do not get overwritten. Can you email us and we will create a DROPBOX folder so you can upload the file. Or you can use DROPBOX yourself to send us the folder link. Is it at all possible you made the changes on 1 computer with a particular username and then moved the data to another computer with a different username? we detect which items a user has edited based on comparing the username, so that could be a problem. Quote Link to comment Share on other sites More sharing options...
BaconSlayer Posted March 27, 2017 Author Report Share Posted March 27, 2017 Sent e-mail this afternoon to TechSupport@libertystreet.com. Quote Link to comment Share on other sites More sharing options...
BaconSlayer Posted May 2, 2017 Author Report Share Posted May 2, 2017 Anything new, sent link to DB with specific steps to reproduce, no confirmations that it was received? Quote Link to comment Share on other sites More sharing options...
BaconSlayer Posted November 15, 2017 Author Report Share Posted November 15, 2017 Again, I just updated to the Oct 3 version of the product and all my custom values were lost. I restored to a backed up database, now the custom values are back, please fix this. CP Quote Link to comment Share on other sites More sharing options...
BaconSlayer Posted December 17, 2020 Author Report Share Posted December 17, 2020 Still an issue, new computer, bought new version of CM. Still has the issue. Only use 1 computer, only 1 username. Steps to reproduce: 1. Go to any collection 2. Choose a coin>rclick edit variety information>Values 3. Change a value>OK 4. Update CM 5 When update is finished - Check value changed in 1-3, it returns to original value. To retain my custom values, must restore backup and I lose all new items that have been added by CM. Quote Link to comment Share on other sites More sharing options...
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