patillserv Posted February 28, 2017 Report Share Posted February 28, 2017 Stamp Manage 2017 arrived yesterday. There are no installation instructions at all and no Getting Started guide on the discs. Can you give me a hint on how to start? David Theobald Quote Link to comment Share on other sites More sharing options...
admin Posted February 28, 2017 Report Share Posted February 28, 2017 Hi, if you put the 1st disk in your computer, the popup menu will start. There is a menu option to show the manual on your screen. We have a video on\ installing from the DVD at: https://youtu.be/20gijnzB60U Quote Link to comment Share on other sites More sharing options...
patillserv Posted February 28, 2017 Author Report Share Posted February 28, 2017 The video is useless, the speaker is totally overpowered by the music. Can't hear a word being said. Quote Link to comment Share on other sites More sharing options...
admin Posted February 28, 2017 Report Share Posted February 28, 2017 1 minute ago, patillserv said: The video is useless, the speaker is totally overpowered by the music. Can't hear a word being said. ?? are you referring to the music that plays when the DVD is inserted and the popup menu appears? Just take the DVD out and watch the video. Then follow the steps with our DVD, there is maybe 2 seconds of music in the video so it is the DVD. Quote Link to comment Share on other sites More sharing options...
admin Posted February 28, 2017 Report Share Posted February 28, 2017 1/ Insert DVD in your computer 2/ Usually Windows will popup a window ask you to select what to do with the DVD you just inserted. Click on the popup. 3/ Select RUN AUTOEXEC.exe 4/ When the STAMPMANAGE install menu comes up. 5/ Select INSTALL STAMPMANAGE Quote Link to comment Share on other sites More sharing options...
patillserv Posted February 28, 2017 Author Report Share Posted February 28, 2017 Ok the installation ran to completion and informed me that I must shutdown to complete the install. The computer won't shut down. Thus far I have not been asked to enter an activation code. Any suggestions? Quote Link to comment Share on other sites More sharing options...
admin Posted February 28, 2017 Report Share Posted February 28, 2017 just restart the computer. You will be asked for activation code the first time you run the program after install. Quote Link to comment Share on other sites More sharing options...
patillserv Posted March 1, 2017 Author Report Share Posted March 1, 2017 Ok, I'm installing on a laptop and the computer was completely locked up, so I removed the battery after unplugging the computer. That shut it down completely and the reboot seemed normal. Stamp Manage 2017 asked for the activation code and all seems to be ok! I still have not seen the video, but it seems I did everything right. Thanks for your help David Theobald For those of us who cannot rely on the internet to download Stamp Manage, It would be very helpful if you would supply the Getting Started Guide in printed form as before. I'd be willing to pay more to receive it. admin 1 Quote Link to comment Share on other sites More sharing options...
admin Posted March 1, 2017 Report Share Posted March 1, 2017 Hi, You can purchase a coil-bound StampManage manual, select: Help > Purchase Coil-bound User Manual from the main menu or go to the site directly at : Purchase Manual Link Quote Link to comment Share on other sites More sharing options...
patillserv Posted March 3, 2017 Author Report Share Posted March 3, 2017 I am now not sure the installation ran properly. When I call up a specific stamp there is a year displayed along with the value. What year should show 2016 or 2017? Quote Link to comment Share on other sites More sharing options...
admin Posted March 3, 2017 Report Share Posted March 3, 2017 select: TOOLS > PREFERENCES from the main menu, if the DEFAULT VALUE TABLE is showing as 2016 you should be ablet to change it to 2017 using the dropdown. Quote Link to comment Share on other sites More sharing options...
patillserv Posted March 3, 2017 Author Report Share Posted March 3, 2017 ok 2017 is not an option what did i do wrong? Quote Link to comment Share on other sites More sharing options...
patillserv Posted March 3, 2017 Author Report Share Posted March 3, 2017 I removed my StampData.mdb file before installing 2017 Stamp Manage Deluxe and returned it to its place after installation...... Wrong thing to do I presume. Can it be fixed without reinstalling the entire program? Quote Link to comment Share on other sites More sharing options...
patillserv Posted March 3, 2017 Author Report Share Posted March 3, 2017 I tried update StampManage data file but it tells me that STAMPDATA2017.MDB cannot be found Quote Link to comment Share on other sites More sharing options...
admin Posted March 3, 2017 Report Share Posted March 3, 2017 Hi, yes it was not the correct procedure, you should have left it there. Can you install again to the same folders, the default folders shown in the Setup program. If you have more problems, come to our CONTACT US page and click on the LIVE SUPPORT button. Quote Link to comment Share on other sites More sharing options...
patillserv Posted March 3, 2017 Author Report Share Posted March 3, 2017 So reinstall the entire program? Quote Link to comment Share on other sites More sharing options...
admin Posted March 3, 2017 Report Share Posted March 3, 2017 yes, it shouldn't take so long the 2nd time as all the images should already be on your machine. Quote Link to comment Share on other sites More sharing options...
patillserv Posted March 3, 2017 Author Report Share Posted March 3, 2017 Thank you, I absolutely love this program, but once a year it makes me feel stupid as hell! :-) Quote Link to comment Share on other sites More sharing options...
patillserv Posted March 3, 2017 Author Report Share Posted March 3, 2017 It's working great now. I ordered the coil bound manual. I'll probably update that every year. Thank you so much for the terrific help! David Theobald Quote Link to comment Share on other sites More sharing options...
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