admin

Hi, we are working on adding a CoinManage database editor for the Mac version.  You will also see a 3rd "pane" on the main window with coin details similar to the Windows version.  

It's time consuming to add features to the Mac version, but we hope to have it ready in the next month or 2.

Hi, we have new updates for 2024 customers coming out in a bout 2 weeks.

HI, we are working on updates, including for CoinManage.  We will address this issue by the time the 2024 updates are ready for release around 2 weeks from now.

Hi, we did a video on this subject.  See below:

good question.  I don't believe these are in the SCOTT catalogs?  

Hi, next update for CoinManage 2024 will be mid April and we will make sure to include these coins.

Hi you should be able to install the program on the new computer and use the same activation code.  If there is any problems with the code, email us the code to techsupport@libertystreet.com and we will take care of it.

1 hour ago, RickHN said:

how to add coins not already in the database

Hi, we have a few YouTube videos on this subject..including:

HI, ok looks like we ran out of space will get this taken care of the next couple days.

19 hours ago, Wap52 said:

After the 7 day trail my key will not work and can't open program. I have sent email with a receipt on purchase. Really like the software but it seems they like my money more than solving problems.  Was hoping they would at least leave me a message saying they are working on problem.  Oh well screw me once your fault screw second time my fault. At this time I would not recommend this software not for the product but for the staff on solving problems,

Hi, I have emailed you a new activation code, can. you try it and let me know if the problem continues.

Can you select 

TOOLS > PREFERENCES

from the main menu and then click on Countries to Show tab.

Is UN / New York unchecked?  if so check it then click OK and restart the application

I think this is happening due to a recent Microsoft Windows update...can you email the activation code to: techsupport@libertystreet.com

we will reset the code, it will almost certainly work again after that is done

Hi, can you search your hard drive for a file called HEADERS.WCD.  When found delete it.  Does that fix the issue?

If not, can you post a screenshot showing the screen with "1 stamp per country"...it is usually quite helpful.

if not, do you have MICROSOFT ACCESS installed on your computer?   If so, can you open the STAMPDATA.MDB file.  How many items are listed in the MyCollection table.

if you do not have MICROSOFT ACCESS, please ZIP and email us your STAMPDATA.MDB file.

8 hours ago, JWR said:

I've just downloaded the 2024 Deluxe edit, and also renamed the 'User Field 1' in the preferences. It shows up properly in the 'Additional Info' properties dialog (tab), but when I generate the 'One coin per page Details' report it prints the field title/caption using the original 'User Field 1' rather than my renamed string.

Ok, we are going to take a look at this and will fix assuming we can reproduce the problem.

Hi, we have a couple videos describing how to add new coins to the CoinManage database, one is:

HI, can you try the code again we have reset it.  There is going to be a "self-service" portal where users can handle this without contacting us we are hoping to have it ready in the coming weeks.

Hi, we have a video that explains how to enter First Day Covers.  We do not have a separate FDC database that would let you add FDCs with multiple stamps for example.  If you have more questions after this video please post them on this thread.

On 2/24/2024 at 7:27 AM, psattler said:

I tried to start this topic before I realized I had to sign in So if it's a repeat, sorry!

 

A few days ago I completed the most recent update to SM 2024. Immediately after the upgrade I had to reenter the activation code.  Since then I have had to restart the program twice each time I had to reenter the activation code.  Now last night the computer got turned off.  I tried to start Stamp Manage again tonight and again I had to enter the activation code.  I got the message "This license key has already been activated the maximum number of times."  I suspect the update corrupted the program that it is not keeping the activation code.  I do have back up to the internet from last week aned a recent back up.  Can I get a new license key (old key H64B-H3X8-YVWJ-VXSM).   Also should I consider totally uninstalling Stamp Manage and reloading the most recent edition.  I have an older slower compute and that takes at least 1-2 hours to load stamp manage so I'd like to avoid that if I can.  Any suggestions

Thanks Paul S

Hi, we are going to email you 

18 hours ago, thobbs66 said:

I am having the same problem.  Also, when I try to email support I get this error:

Sorry, we were unable to deliver your message to the following address. <techsupport@libertystreetsoftware.com>: No mx record found for domain=libertystreetsoftware.com

Any Help?

Tom

Hi, the email is techsupport@libertystreet.com not techsupport@libertystreetsoftware.com

Hi, a couple months ago we switched to a new licensing system as the old one was very expensive and had not been updated in over 2 years, causing some issues.  If you haven't already...I am going to email you the new shorter activation code used by your new licensing system.

Hi, we will fix this so it only shows the date.  Yes, it should not be hard to fix for the next update.

Hi, ok gmail and Yahoo started this in February to lower the number of SPAM messages.  Looks like we need to make some more changes to fix this.  Sorry for the inconvenience.

Hi Luis,

We are doing a new build this week that uses a different algorithm to read the computer details.  Will be sending out an email to customers when it is ready.

Hi yes they should be there.  You can download the demo to verify it has the data you need:

https://www.libertystreet.com/currencymanage_downloads.htm

we will try to reproduce this error here.  Can you try deleting the HEADERS.WCD file to reset the columns.  It is usually in your MY DOCUMENTS/COINMANAGE folder.