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Hi, We are going to take a look at the Canadian values. Its a very time consuming process so I can't say it will be done for a couple months.

Hi, can you watch this video we did about that topic: https://www.youtube.com/watch?v=wzU05lPxokU

Ok we will take a look at this soon and fix. Thanks for the report.

The program doesn't fit on 1 DVD anymore so the 2nd has images for 5 or 6 more countries. Just insert it and install the same way. .

that looks like an error from a bad DVD. If you have a decent internet connection can you download & install from: https://s3.amazonaws.com/LSSDownloads/StampMngShip2016.exe

yes, it shouldn't take so long the 2nd time as all the images should already be on your machine.

Hi, yes it was not the correct procedure, you should have left it there. Can you install again to the same folders, the default folders shown in the Setup program. If you have more problems, come to our CONTACT US page and click on the LIVE SUPPORT button.

select: TOOLS > PREFERENCES from the main menu, if the DEFAULT VALUE TABLE is showing as 2016 you should be ablet to change it to 2017 using the dropdown.

Hi, the program works fine on Windows 10. You get this error after installing from a CD that was sent? If so, the code will be on the CD we can send it via email as well. Can you reply with the exact text of this error message you are getting. Thanks.

Hi, You can purchase a coil-bound StampManage manual, select: Help > Purchase Coil-bound User Manual from the main menu or go to the site directly at : Purchase Manual Link

just restart the computer. You will be asked for activation code the first time you run the program after install.

1/ Insert DVD in your computer 2/ Usually Windows will popup a window ask you to select what to do with the DVD you just inserted. Click on the popup. 3/ Select RUN AUTOEXEC.exe 4/ When the STAMPMANAGE install menu comes up. 5/ Select INSTALL STAMPMANAGE

?? are you referring to the music that plays when the DVD is inserted and the popup menu appears? Just take the DVD out and watch the video. Then follow the steps with our DVD, there is maybe 2 seconds of music in the video so it is the DVD.

Hi, if you put the 1st disk in your computer, the popup menu will start. There is a menu option to show the manual on your screen. We have a video on\ installing from the DVD at: https://youtu.be/20gijnzB60U

We arrive at the values from consulting leading guides and online dealer prices,..auction results. What grades do you want to show on the report? The program has many grades and it is not possible to do a report that would contain all the grades it would be too confusing. If you can list the grades you need we can do a report that will show them and any other fields you need.

We did a remote with this customer earlier, the problem with the "lost coins" was basically that a few of the coins in the table that stores inventory entered by a user, had a reference to a coin type that no longer existed. There were about 20-30 such coins and they could be seen again by manually setting the coin type id to an existing Type. There was also a problem with backup, it may be because the user had a huge inventory entered and most of the coins had very large hi-def images attached. There may be some problems creating such a huge ZIP file to store all this data we are still working on this.

I don't see any email you sure you sent it to: libertyst@gmail.com? If you come on our CONTACT US page and click on LIVE SUPPORT ONLINE someone can remote to your machine and look at your data,. many times the problem is the data is In another file somewhere else on your machine and we can retrieve it.

can you just email us your name and what version of CoinManage you are using.

Hi, can you email libertyst@gmail.com, reference this post... and we get you moved to a more recent version. We fixed a couple problems with the backup in the past few months.

Hi, yes the WANT LIST WITH VALUES report seems close to what you were asking for. You can export the report to several formats, including Excel, PDF, CSV, etc. Our USA data does not come exclusively from the PCGS listings, for example the USA Mint products...but we try to make sure we include all the PCGS listed varieties.\ We just added many new varieties to the American Silver Eagle section, the free update that includes them will be out this week. please report any missing info to: techsupport@libertystreet.com we put the reports in our bug database and go over them for the updates.

Hi, can you come to our CONTACT US page while you are in front of your new computer. Click on the LIVE SUPPORT ONLINE button and someone can remote to your machine. Please try to make sure you have your old data file STAMPDATA.MDB on the new computer or copied to a USB drive that is plugged into the new computer.

Hi, no it is not. When is is ready you will need to have the SCOTT number of the stamp as one of the import fields. You will also probably only be able to import 1 country at a time. We have started work on the import, it is present in our home inventory software and so it is a matter of getting the code to work in StampManage.

Hi, we have a few people asking for this report. It would probably require adding a new field and filling in data for a few hundred types. It should be ready not for the next free update but the 1 after that.

=== QUESTION Specifically, I have a single coin, the Silver Eagle 1990 S, where the fact sheet, says Proof. The software shows 6 categories from PF-65 thru PF-70. Since this coin came from the US Mint, and I am the only owner, and it is still in the original sealed plastic, would it be proper to choose PF-70? === ANSWER Hi, you can choose PROOF, but when we Set values for USA proof coins they are in Grades PF-60 to PF-70, So you would not see a generic value for PROOF coins. We have values in the PROOF category usually For countries that don’t use the numeric Grading scale such as the UK. Even though you bought from the US Mint and are the only owner, does not necessarily mean the coin has the perfect grade of PF-70. For your coin, you could have it graded by PCGS and get the exact numeric value, or just assign it a value such as PF-67.