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fangirljen

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Everything posted by fangirljen

  1. I have sent a message via chat and have downloaded TeamViewer. I am at my computer an awaiting your reply. Thanks.
  2. Thank-you. I will contact you via chat this afternoon.
  3. I am still having the same issues. How do I make an appointment to for you to remote access my home computer? (I am currently at work) 1. "Failed to delete file 32" error message 2. The program imports/updates every time that I open it which then takes about 1/2 hour. 3. My Collection is missing, despite having STAMPDATA.MDB (as well as STAMPDATA2014.MDB, STAMPDATA2019.MDB, and backups in the folder designated in the program under "tools")
  4. I am scanning all of my stamps into Photoshop and then importing them into Stamp Manage Deluxe 2014. I am able to replace the stock photo that came with the software with an image of my own stamp, but I can't seem to be able to additional images (i.e. "image 1-4). I import the photo from a file on my hard drive. It shows up on the record and allows me to straighten and crop it, but if I close that entry and then reopen it, the additional images of my stamp are not there. How do I get the entry in my catalog to save the image that I import to the "images of my own stamps" tabs? Also, while doing this, I often end up with 2 entries in my catalog for the same stamp and then have to delete the extra stamp from my catalog.
  5. Yesterday, I purchased an update for Stampmanage. I have been able to download the update via your website, but when I click on the downloaded file, it does not launch and install the update. It does nothing. I really want to get this upgrade to work. What should I do in order to get the download installed? I am using Windows 8.1 and Mozilla Firefox.
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