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Stephfie55

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    14
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About Stephfie55

  • Rank
    Member
  • Birthday June 10

Contact Methods

  • Yahoo
    stephfie@yahoo.com

Profile Information

  • Gender
    Female
  • Location
    OH
  • Interests
    Bible study, genealogy, reading, stamp collecting

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139 profile views
  1. The above is the quoted text from my last message I posted yesterday as a reply to a former message. It is shown as "Read Content." So I figured it was time to change the topic so it would get noticed as a new topic in the forum. Now that's that! Let's get to business!! I tried to download and install SM2018 yesterday after I read your previous reply. I know I'm late, but thank you very much!! After about two hours, I started wondering what was taking it so long to install. But I had to go somewhere and I was hoping when I returned it would be finished. Upon my return, it had continued to install but not by much and I didn't understand that. I had been gone for more than four hours!! That's when I shot off the above message to you.I waited for the program to continue installing, but it was moving veerrry slow and so was my whole computer!!! I opened another tab to try to watch YouTube. It wouldn't load. In fact, nothing would load, not even the home page of my browser!! That's when I knew there was definitely a problem somewhere else and I started investigating. I started with the firewall (I disabled it), then the antivirus (I disabled it), and the VPNs (I disabled them). It took forever to accomplish these tasks, but it didn't make any difference. I didn't restart because I didn't want to interrupt the installation. BUT it was still moving slow!!! By now it was about 10pm (ET) and I was really upset. But I let it run until 12am. this morning. I got frustrated and cancelled the installation because after more than 12 hours it had only installed about 1/5th of the program!!! I restarted my computer and continued my investigation. I checked everything and disabled all that I could that I thought would affect the speed of the internet and/or the installation of SM2018. Later after some sleep, I checked the internet connection and network. They were fine and no problems were found. Nothing changed!!! So I went to the heavy duty stuff like AVG Internet Security and Dell Support Assist. After each program finished its business, I restarted my computer. Again, no change!!! So I don't get it!! What is the problem? What am I doing wrong or what is wrong with my computer?? Any legit suggestions are encouraged and welcomed!! Any help that may relieve me of the levels of stress and frustration will be greatly appreciated!! And in advance I thank you so very much!! God bless you all!!!
  2. Stephfie55

    Can we get this program running again?

    Okay, I've downloaded the program as you said. Now I'm installing it. But no one told me it would take half of the afternoon and maybe all night. It has been installing since at least 1pm (EST). That's about 8 hours so far and it is is only about 1/5th of the way done. Now, what do I do? I have WIFI, and WINDOWS and File Explorer are open with the Stamp Manage Setup page. I tried closing all the stuff except the SM page but it didn't matter. It was still slow as heck!! So I opened A Windows tab and opened the File Explorer, just in case. No difference. I don't remember SM2007 taking this long to download from the site. So what am I doing wrong? It looks like I won't be using the program until tomorrow sometime, maybe. I know I must be frustrating you guys or at at least getting on your last nerve, but I am really frustrated that I can't figure this out myself. I used to be pretty good with computers not too long ago. God bless you all and thanks a lot!!!
  3. The below information has been cut and pasted from previous conversations to create this topic so that we can all be on the same page and same topic. I am trying to get my program fixed and back up and running. I think it has locked me out because my free trial has expired and I had downloaded SM2018 onto this computer from an old computer. I think I have already sent you the backup before the SM2018 was added. You should have received it by now. I sent it quite sometime ago. Members 1 11 posts LocationOH Report post Posted July 28 I tried it twice It improved the main issues only. The other issues were not restored. That was better than nothing, right? Thank you!!! Now what's next?? Member Members 1 11 posts LocationOH Report post Posted August 18 On 7/28/2018 at 1:20 AM, Stephfie55 said: I tried it twice It improved the main issues only. The other issues were not restored. That was better than nothing, right? Thank you!!! Now what's next?? I lied. When I went back to the program after a while, it had returned to its old racked up self, which I have just about had enough of. So how are we going to fix this? I re-downloaded SM2016 in the hopes that might at least give me the USA numbers. Well, you know what, it didn't do a thing!!! It was a waste of about 45 minutes. I then Updated Stamp Manager. Right. now big help there either. So now I'm sitting here so frustrated I am about to change to EZ-Stamp. Why not?! I'm going to have to re-enter all my data anyway. Either that or just dump everything from this piece of garbage and start all over. I am NOT feeling like that right now. It has already erased most of my data that I have to replaced!!! I probably don't have the papers nor the information to even fill in ail of the stamps now. OMGosh, this is so frustrating. Oh yes, do you think if I buy the 2018 would it correct any of my problems? I sent my backup file and haven't heard anything from anybody, but that's OK. I found the zip file my computer made on its own. So now can we try to get this daggone program working before I lose my temper????!!!! Quote Edit admin Administrator Administrators 26 984 posts LocationMississauga, ON Report post Posted August 19 Hi, can you come on our online chat today, click on the LIVE SUPPORT ONLINE button at: https://www.libertystreet.com/Liberty-Street-Software-Contact-Info.htm I'm not sure what you mean by "main issues only" so its better if we look. Quote Stephfie55 Member Members 1 11 posts LocationOH Report post Posted September 9 Hello again, I'm back. Just wanted to know if anyone is available to help me with this problem before I waste my time telling you what I have done since the last time we spoke. Let me know if any administrators are available. Thanks. Quote Edit Stephfie55 Member Members 1 11 posts LocationOH Report post Posted September 9 On 8/19/2018 at 10:08 AM, admin said: Hi, can you come on our online chat today, click on the LIVE SUPPORT ONLINE button at: https://www.libertystreet.com/Liberty-Street-Software-Contact-Info.htm I'm not sure what you mean by "main issues only" so its better if we look. I meant "general issues" and I couldn't think of the right word at the time. I figured you guys would figure it out. My apologies! So no one has answered my last message so I am writing you with this information and hope that someone will eventually figure out what I am talking about and what is wrong. Oh, I have made several attempts to contact your personal live chat, but I was never able to reach them. I didn't want to leave a message because it would have turned out more confusing probably. Now, let's get to work: I have tried all the procedures you have given to Dr Gary to solve his problem because I had the same problem. Only I thought if I updated to the 2018 trial maybe that could solve the problems. Well, I forgot that I had already did the trial on my old computer so I am unable to use the trial now. So guess what happened??!! You got it!! I am locked out of my program until I buy the whole program for 2018 and acquire a legit PIN. Can you imagine my frustration I am having now? And I didn't even load all the images on my computer for the 2018 file!!! I'm upset with myself, not you guys. I should have waited until I had heard from you!!! Me trying to play the genius again. LOL So have you ever heard of anyone's program locking up?? I really feel bad, mad, bad!! Talk to you soon!! Quote Edit admin Administrator Administrators 26 984 posts LocationMississauga, ON Report post Posted September 10 Hi, can you contact use at sales@libertystreet.com and we will get you figured out regarding the activation code. We can also arrange a time for a remote control session. It is the best way to figure out problems as trying to do so over a phone or email can be very difficult. Quote Stephfie55 Member Members 1 11 posts LocationOH Report post Posted September 15 OK, I have a question: What is a good time for all of us to get together? I'm sure that the sales department doesn't have the same hours as you do.? Quote Edit OK, what happened is the computer changed from rich text to regular (?) text. But this is the end of the conversations that I was trying to share with you. I hope they help you understand my predicament. Thank you for all that you can do with this mess and God bless you!!
  4. Stephfie55

    Data Transfer

    OK, I have a question: What is a good time for all of us to get together? I'm sure that the sales department doesn't have the same hours as you do.?
  5. Stephfie55

    Data Transfer

    I meant "general issues" and I couldn't think of the right word at the time. I figured you guys would figure it out. My apologies! So no one has answered my last message so I am writing you with this information and hope that someone will eventually figure out what I am talking about and what is wrong. Oh, I have made several attempts to contact your personal live chat, but I was never able to reach them. I didn't want to leave a message because it would have turned out more confusing probably. Now, let's get to work: I have tried all the procedures you have given to Dr Gary to solve his problem because I had the same problem. Only I thought if I updated to the 2018 trial maybe that could solve the problems. Well, I forgot that I had already did the trial on my old computer so I am unable to use the trial now. So guess what happened??!! You got it!! I am locked out of my program until I buy the whole program for 2018 and acquire a legit PIN. Can you imagine my frustration I am having now? And I didn't even load all the images on my computer for the 2018 file!!! I'm upset with myself, not you guys. I should have waited until I had heard from you!!! Me trying to play the genius again. LOL So have you ever heard of anyone's program locking up?? I really feel bad, mad, bad!! Talk to you soon!!
  6. Stephfie55

    Data Transfer

    Hello again, I'm back. Just wanted to know if anyone is available to help me with this problem before I waste my time telling you what I have done since the last time we spoke. Let me know if any administrators are available. Thanks.
  7. Stephfie55

    Data Transfer

    I lied. When I went back to the program after a while, it had returned to its old racked up self, which I have just about had enough of. So how are we going to fix this? I re-downloaded SM2016 in the hopes that might at least give me the USA numbers. Well, you know what, it didn't do a thing!!! It was a waste of about 45 minutes. I then Updated Stamp Manager. Right. now big help there either. So now I'm sitting here so frustrated I am about to change to EZ-Stamp. Why not?! I'm going to have to re-enter all my data anyway. Either that or just dump everything from this piece of garbage and start all over. I am NOT feeling like that right now. It has already erased most of my data that I have to replaced!!! I probably don't have the papers nor the information to even fill in ail of the stamps now. OMGosh, this is so frustrating. Oh yes, do you think if I buy the 2018 would it correct any of my problems? I sent my backup file and haven't heard anything from anybody, but that's OK. I found the zip file my computer made on its own. So now can we try to get this daggone program working before I lose my temper????!!!!
  8. Stephfie55

    pictures for Spain

    How long does it take to download? I have started the download and it is going 30 minutes later. Any pointers would be great!! I'm super grateful for your assistance. God bless you!!!
  9. Stephfie55

    Data Transfer

    I tried it twice It improved the main issues only. The other issues were not restored. That was better than nothing, right? Thank you!!! Now what's next??
  10. Stephfie55

    Data Transfer

    NOW you tell me!!? Thanks. I will try but my concern is my files are messed up since adding the 2017 upgrade. For instance, my US database starts with Scott #1 and then goes to #143!! I can't figure it out!! I am so frustrated that I am about to say forget it and go to another software. I really don't want to do that because I really like SM, but I can't get any answers to my problems.
  11. Stephfie55

    Data Transfer

    AHA!! This is exactly what I have been trying to get an answer to for more than 3 months. I had downloaded my SM2016 with 2017 updates and 2018 trial not installed to a flash drive in the hopes to hold everything together in one place to download to my new Dell laptop. I've yet to get an answer or maybe I don't know where to look for the answers.
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