Jump to content

Search the Community

Showing results for tags 'bug'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Liberty Street Software
    • Announcements
  • AssetManage
    • AssetManage Support
  • StampManage
    • StampManage Support
  • CoinManage
    • CoinManage Support
    • CoinManage For The Mac / iOS
  • HomeManage
    • HomeManage Support
  • CurrencyManage
    • CurrencyManage Support


  • inousir's Blog
  • bishara22's Blog
  • bluehills' Blog
  • George

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start





Website URL







Found 20 results

  1. I have a NAS for which I bought several HDs (hard drives) of exactly the same brand (WD) and model (Red) but different capacities (10 or 12TB), and from three different vendors. I wanted to add the HDs to inventory with the proper product details such as order number, S/N, P/N, model, dealer, warranty, etc. as well as cost details. I created an item with all the this information in the designated fields, then linked the NAS unit as the parent item using the Linked Assets tab of the Item Properties dialog box. Then I duplicated the item several times. The duplicates were smart enough to blank out the S/N field so I could fill it in with the actual serial numbers; but unfortunately it unchecked the Insured and Taxable fields as well -- not the desired outcome. Not a huge problem and easily corrected. As not all of the HD are installed in the NAS (some are spare drives), I didn't want all of them linked to the NAS because that doesn't reflect their true status as spares. So I went to the Linked Assets tab, and in the Parent Asset with this item as a child box, I clicked on the only asset listed there (the NAS) which enabled the previously grayed out Unlink button, which I clicked. The NAS disappeared from the Parent Asset box and I clicked OK. But the Parent Asset still showed up in the summary pane to the left of the Images pane. I figured it might not have updated so I clicked on another asset, then back to the original asset, but the Parent Asset was still present. Then I opened the Item Properties box for the HD and on the Linked Assets tab, the NAS was listed as a Parent Asset, as if I had not unlinked it. I know no way to unlink the asset short of deleting the asset and creating it from scratch, which is a lot more work and which defeats the purpose of using Duplicate. Anyone know a work-around for this problem? Anyone else having trouble using the Duplicate feature? TIA David
  2. I attempted to put the words "Manufacturer's Limited" in the Warranty Type field on the Additional tab of the Item Properties dialog box and received a technical error. See below. I have noticed before that this error also happens when I try to put a single quote in the Description text box of the Add an Attachment dialog box. My guess is the single quote is a string delimiter in internal code and placing a single quote in a text entry confuses the code because of the special meaning of single quotes. The presence of of single quotes as text delimiters in the error message seems to support my theory. Should be easy enough to escape the single quote to fix this if I'm right. Also, if it fails in these two fields, I wonder what other fields and what other special characters (&, [, ], #, *, ", ., ?, etc.) will fail to accept a single quote (special character) in text. UPDATE: Just for giggles I tried adding the text "Manufacturer''s Limited" (note that I used 2 consecutive single quotes between the r and s, not a double quote) in the Warranty Type field and the text was accepted without error. I think this verifies the nature of the single quote issue and points out how to escape it simultaneously. But I found something else odd. After accepting my entry, I opened the dialog box again and in the Warranty Type field there was only one single quote (the desired outcome). After closing the dialog box, I noticed on the lower left display pane on the main form that the Warranty Type field displays "Manufacturer''s Limited" with two single quotes rather than just one. Very odd and not the desired outcome. David
  3. Following the directions on the install process, I upgraded HM2019 to HM2020 by supplying the same directory information for the 2020 upgrade as I was using for the 2019 version. The application installed into the old program directory with no issues. However the installation process deleted my Assets.mdb data file and all images in my AssetImages folder and replaced both with the stock demo Assets.mdb data file and the accompanying 2 images. This is an outrageous upgrade process! This would have been DISASTROUS has I not had backups of the data file and the images available through Windows 10 recovery. When I pointed the installation to the old program directory, it read the Assets.mdb file to find the location of the Data, AssetImages, and Reports directories, automatically filled them into the appropriate installation fields, then happily deleted everything in those folders with no warning or notification. It's just inconceivable that the installation process would go through the trouble of reading the old Assets.mdb file to determine the old file locations, to then delete all of them!! I also find that no images appear in the main window next to the AssetNum. field like they use to. Dunno what happened to them -- even with the black bars that use to plague those images, they were still helpful in identifying assets quickly by image. Is this a bug? It appears so. In version 2019, the exact same data setup had no issue with the images displaying in the main window. Hoping I don't regret this upgrade, but I'm already headed in that direction. David
  4. I opened the Preferences dialog box (Tools>Preferences) and went to the Field Names tab to check on some fields I had added some time ago. While there, I noticed something odd. There are duplicate entries for some (many) text fields. The duplicate names are in the "Property" column, not the "Value" column. For example, I found 2 rows each for these fields: User Field 10 (both of these have the exact same entries in the Value field - a value I entered) User Field 11 (one of the duplicate rows has an entry in the Value column that I entered; the other is blank) User Field 12 (one of the duplicate rows has an entry in the Value column that I entered; the other is blank) and User Fields 4, 5, 6, 7, 8, and 9 (one of the duplicate rows has an entry in the Value column that I entered; the other is blank) Even odder, there were no duplicate fields for any User Fields higher than User Field 12. I also noticed that all of the duplicate fields except 10 have one Value entry that I entered and the other is blank; see the attached picture for examples. The fields are also not sorted by number -- as you can see in the picture, User Field 2 comes after User Field 19. It looks like they're sorted like text. The sorting is not a critical matter, just an oddity. David
  5. I am using StampManage USA 2018. I collect only Commemorative stamps and I am slowly entering my stamp collection into the program. I've noticed on numerous instances that the stamp image panel in the lower right corner of the StampManage window stops displaying the image of the selected stamp. This seems to happen after maybe 45 to 60 minutes of heavy usage of the Add Stamp(s) dialog and viewing my collection with a few Properties edits mixed in. I have to close the program and then re-open to restore normal image viewing. It's really annoying when I'm concentrating on getting my stamps input correctly? I have not noticed any specific sequence of events that cause this to happen.
  6. After paying for and installing an upgrade to 2018 from 2014, I can not use the application without changing Windows settings to dollars or euros, but my system is in Norwegian kroner (kr) and is the one I use. I've tried to change a lot of settings to make it work, but it's not possible. As soon as I do not have default settings for dollars or euros, I get the "Please enter a currency" error message. The error message appers as soon as I try to edit an item or save a new one. For example the amount 100 appears as "k100,,00" instead of "kr 100,00". I'd like the amounts to appear without any kind of currency and without being ruled by my windows settings. Is there a way to disable this currency function? ?
  7. I went to check HomeManage 2018 for updates by using the menuitem under the Help menu "Check for Updates...". When I clicked, nothing happened. The normal application that runs to check for updates did not appear on screen, and there was no error message or dialog box -- absolutely nothing happened. Ultimately I checked the home folder for the application and found what appears to be an outdated application called CheckForUpdate_HM2017.exe. I wondered how that happened, but figured it may be because I installed the 2018 version on top of the 2017 version. So I renamed the .exe to .exe_SAVE and the associated .dat file to .dat_SAVE and reinstalled the application. After reinstallation, I found CheckForUpdate_HM2017.exe and CheckForUpdate_HM2017.dat in the home folder. I launched CheckForUpdate_HM2017.exe and it as expected. I clicked through the NEXT buttons to check for an update, and it reported that "You already have the most recent version of HomeManage 2017 installed on your system." Is it checking for version 2017 or version 2018? David
  8. I've created 2 user-defined date fields to capture shipped date and received date in HM 2017. When adding an asset I attempted to put a two-digit day in the day part of the field and when pressing the second digit of the day, the cursor advances to the next field (year) and places the number I typed in the year field. The same phenomenon happens when I try to use a two-digit month -- the second digit of the month gets placed in the day field. Is this a bug or something about the configuration I have created? TIA David
  9. When I clicked the properties of the House location, a dialog with tabs General, Attachments, Item Picture(s) and Notebook appeared. My goal was to add some lawn maintenance that I had done recently to the Notebook. That task worked well, but I decided to add images of the house -- didn't realize that I could. Adding the images to House worked as expected. I then went to add images of the shed behind the house to a location I created called Shed. I added 3 images in the order they appear in the app, 1, 2, 3. The first two images worked as expected and the images appeared in the dialog as expected -- no surprises. However, the third image appeared rotated 90 degree CC, even though I took the image on an iPhone in portrait mode (all the images of the shed were taken in portrait mode). I then clicked the Edit button thinking the app may allow me to rotate the image, but nothing happened. So while viewing the 1 rotated image, I pressed the Clear button to clear it so I could try re-adding the image. Re-adding the image worked (I used drag and drop to add all images) but the image appeared with the same rotation problem. I cleared the image. When the image addition failed, by habit I clicked on image 2 and image 1 just to check them. They both appeared to be missing (blank all white panel) -- a surprise since I only intended to clear the one image. So the issues so far are: 1) the app rotated an image improperly 2) the app appears to have cleared all images for the location when I only intended to clear the one mis-rotated image 3) the Edit button did nothing I then went back to the House location properties to check the images there. They all appeared to be correct with no rotation problems, even though of the four images of the house I took, 2 were in portrait mode and 2 were in landscape mode. I selected one of the images, then clicked the Edit button just as a test to see if it would fail again. The Edit button opened MS Paint! Without editing anything, I closed Paint and went back to the Shed to attempt adding all the images again. There were still no images showing on the shed, so I used drag-n-drop to put the same images in the same placeholders. Although there were no errors triggered, and the drag-n-drop operation appeared to work as normal, no images showed up in the locations. The Edit button was grayed out. I went back to the House location to view the images there, and the last image (image 4) was missing, and the other three appeared all black -- completely black with no shades of any color. I clicked on Edit and the actual image appeared in Paint. Without editing the image I closed Paint and the House properties dialog box. As I'm trying to figure out what's happening here, I went back to the Shed and House locations a few times just to check what was visible. Ultimately, all the house images seem to have disappeared even though I never edited any of them, and I never clicked the Clear button (no need to -- all 4 images were perfect). Since I know where the application stores the images, I went to that location in Explorer. All 4 images of the house were present with names like Location184(1).jpg, Location184(2).jpg, etc. None of the pictures of the Shed location were present. Note that all the image manipulation buttons are active in the House properties dialog box, which makes sense since the images all exist; you just can't see them in the pplication image boxes. However, all of the same buttons are grayed out for the Shed location, which also makes sense since the images no longer exist. What doesn't make sense is not being able to re-add the images to the Shed location. 4) So even though the shed images were not present, the application would not let me add images of the shed 5) Even though the images of the house are still present, the application doesn't show them in the properties dialog box for the House location There appears to be plenty wrong with the way the application manages images. I can't figure it out. All images added in this exercise were in JPG format from an 8MP iPhone camera. - David
  10. Occasionally when adding assets to the database, I use a low quality image with the asset just to complete the process of adding the asset to the database. Later I may find a higher quality image that i would like to replace the lower quality image. Sometimes the application will not let me delete this image, if it is the first image for the asset. I haven't seen an issue deleting second, third, fourth, etc. images, just the first one. And the issue is sporadic, so it doesn't always happen. My work around is usually one of two methods: manually delete the image file from the image folder, then add the high-quality image to the asset through the app interface manually delete the image file and rename the high-quality image file using the old image's filename (the app is closed while doing this)
  11. I've noticed that often the thumbnail images of assets in the asset list pane (top pane on the right) will have black bars added above and below the thumbnail image, though the image that I supplied to the application does not contain those black bars. These black bars never overlay the thumbnail, but they obscure the image so much that sometimes its difficult to tell what the image is. Note that I have noticed black bars on the left and right sides of thumbnail images as well, though the original images had no such bars. The combination together makes for a screen of thumbnails that are hard to discern. Also, the thumbnails are very tiny on my 4K monitor, but that's another matter (feature request: allow specifying the size of the thumbnails in Preferences, or auto-size them using monitor DPI).
  12. I use several user-defined fields to track information about my assets. Of them, I use 6 text fields to allow me a choice for unique field names per asset. For example, I have created the following user-defined text fields: User Field 20 is labeled "Field 1 Name" User Field 21 is labeled "Field 1 Value" User Field 22 is labeled "Field 2 Name" User Field 23 is labeled "Field 2 Value" User Field 24 is labeled "Field 3 Name" User Field 25 is labeled "Field 3 Value" When creating a new asset, fields 20 - 24 above show up in the "Custom Fields" tab (which I renamed from "User Fields") of the Item Properties dialog box, but field 25 does NOT show up. This appears to be a bug. Can you verify or point out what I'm doing that's causing the issue? TIA David From the screenshot above, you can see that "Field 3 Value" is missing from the input dialog box.
  13. If you have a Year with a single quote mark in it, like "1800's", then when you select that Year on the View tab you get an error like Syntax error (missing operator) in query expression '[Assets].[YearMade] = '1800's' AND [Assets].[LocationID] <> 3 AND ... Similarly, you get an error if a Color has a single quote. I did not test all of the views, but you don't get this error if a Manufacturer has a single quote in the name. I suspect that this error will occur for all of the views which don't use a database record to store the property, such as Warranty Expiration, Expiring Leases, Color, Year, and Made Of.
  14. This bug is repeatable. 1. Show the Category tab or View tab in the main screen. Do not select any Category or View. 2. Select Tools, Preferences from the menu. 3. Select the Columns tab. 4. HomeManage crashes. 5. I did not test all of the Views, but the program also crashes when some views are selected. E.g. Vehicles. So that the user can edit the columns for the current view, HomeManage tries to select the currently displayed view in the Categories (of which "Showing a Category" is one of the values) dropdown on the Columns tab of the Preferences dialog. I think there is a bug in the Preferences when it tries to determine which view is active and no Category is selected. RELATED ISSUES / SUGGESTIONS Suggestion 1: There are 8 views in the Categories: dropdown. If the user selects a view other than one of the 8 (e.g. Status, Purchases, Groups, Warranty Expiration) then the Categories: is blank. Although it is possible to edit the columns from this dialog, the scheme isn't named and so it isn't possible to edit it without opening the preferences dialog while the view is being shown on the main screen. This makes it difficult to edit several views or to compare views. For example, if I wanted to replace AssetNum with HomeManageID on all my views, I couldn't do it by just opening the Columns preferences and using the drop down to iterate through the views. My suggestion is that every view should be named and be accessible via the Categories: drop down. Suggestion 2: I suggest that "View:" (singular) might be a better name than "Categories:" for the dropdown on the Columns preferences tab.
  15. Procedure to duplicate the error: 1. Create a beneficiary named John Doe by entering John Doe as the Beneficiary in an asset. 2. Create a beneficiary named Jane Doe by entering Jane Doe as the Beneficiary in an asset. 3. Go to the View tab, expand Beneficiaries, click on Jane Doe, and then edit the properties of Jane Doe. 4. Change Jane to John and save the record. The system does not prevent a duplicate beneficiary.
  16. Although you can create a Beneficiary with just a single name (which the system assumes is a last name), when you subsequently edit the Beneficiary properties you can't save it with just a First or Last name. For example, if you created a beneficiary by typing "John" into the Beneficiary field of an asset, the system creates a Beneficiary with a Last Name "John". If you then go to the View tab and try to edit the properties of this Beneficiary, the OK button won't enable until there is both a First and Last name. Because of this restriction you can't move "John" from the Last Name to the First Name field.
  17. If you Search for Text using the Find dialog and sort the Items Found by AssetNum the resulting list of items is not sorted correctly. There are two cases. Case 1. If you set the sort to AssetNum before you start the search, then sort order of the Items Found is about 80% in order. Here is an example of the AssetNum order resulting from a search of my data: 4 12 53 50 135 150 142 177 180 174 186 198 244 246 254 289 298 302 317 335 348 331 342 346 407 402 403 405 Case 2. If the initial sort is something else, like Description, then when you press AssetNum to sort by AssetNum the resulting list is reversed. For this example the resulting order is descending Description.
  18. Only once when I edited a photo did the thumbnail update after I edited the photo. I noticed at the time when the thumbnail did update that I edited the photo using Paint, while now I am editing it using my default editor which is Irfanview. I don't know if the difference in behavior is due to the program being used for editing. After editing an image I press OK on the Item Properties dialog with the Item Picture(s) tab selected, hoping that this will trigger an update to the thumbnail. I also tried selecting another tab before pressing OK, but this did not fix the problem. I notice that after editing that the image on the Item Picture(s) tab does not change, even if I select another tab and go back to the Item Picture(s) tab. It only changes on the Item Picture(s) tab if I save the item and then re-open it. The only way I have found to force the thumbnail to regenerate (other than to regenerate all of the thumbnails from the Tools menu) is to reopen the asset, and then copy the image and paste it back on itself. However, since HomeManage reduces the quality of images when they are loaded or pasted (I can see the reduction in file size), this manipulation reduces the quality of the jpg. Since the image I am editing is an image which HomeEdit has already reduced in quality, this adds up to three reductions in quality, (one by HomeManage when I originally loaded the image, one by IrfanView when I edit the image, and another by HomeManage when I copy and pase the image). How does HomeManage know if the image has been edited? Does it use the file date? Hash code? Perhaps if I knew this I could take an action to make HomeManage recognize that the image has changed so it will regenerate the thumbnail. Ideally, HomeManage should be able to detect if the image was changed after the thumbnail was last generated, and regenerate the thumbnail when required. As a second choice, I would like the ability to regenerate the thumbnails for just one asset to fix cases of missing or mismatched thumbnails.
  19. HomeManage version I am adding new items using images to a room. The assets in the room are sorted by AssetNum. If the first asset in the room (i.e. the asset with the smallest AssetNum.) has more than 2 images, then every item I add to the room shows the second photo of the first asset along with the photo of the asset I just added. For example, suppose the first asset in the room (AssetNum 200) is a painting and photo 1 is the front of the painting and photo 2 is the back of the painting. Now suppose I add a table to the room (AssetNum 225) and it has a single photo of the table. Immediately after I add the table using Add Items using Images, HomeManage shows the new item with the thumbnail of the table (AssetNum 225) on the left and the thumbnail of the back of the painting (AssetNum 200) on the right. If I click on the thumbnail of the back of the painting HomeManage opens the appropriate full size image for Asset 200. If I move the curser in the asset list to another asset, say Asset 224, and then move it back to Asset 225, then I only get one thumbnail for Asset 225, as expected. This only happens if the first asset in the list has more than one photo. I don't believe that the "first" asset with multiple photos has to be under the cursor before adding the new item for the bug to appear, since in practice the cursor is over the item most recently added when adding a new item. I have not fully documented/tested the following variations of this bug, but from recollection, if the new asset has two photos, then the phantom extra thumbnail shows up as photo 3 for the new item, but the extra thumbnail is still of photo 2 for the first item. Also from recollection, I tried sorting the asset list so the first item in the new sort order doesn't have more than photo, and this "fixes" the bug (and vice versa if the first asset in the new sort order has more than one photo).
  20. Create a new room, then try to select in in anticipation of adding new items. If you click on the folder icon, nothing happens. If you click on the room name, instead of selecting the room the system tries to edit the room name. To select the room you need to first select another room and then the room you just added. Also, the new room is at the bottom of the list instead of in the list alphabetically. If you close the application and reopen it, it will sort alphabetically.
  • Create New...