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Found 3 results

  1. I had to purchase a new computer and need to re-down load the program on the new computer. When I go to the download I get a message that I cannot download it. How can I re down load the program I purchased a few months back?
  2. I purchased this product a few months ago and I just had to get a new computer and looking to re-down load the product on the new computer. When I went to the web site with the product key I get and error that I cannot down load it what do I need to do?
  3. When I attemp to update my 2013 software, I get this error: "Unable to determine the installed version. Could not get the size of the version information" I tried redownloading and reloading the software, but get the same error. Any ideas?
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