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Joel Griffitts

Product Updates

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When I attemp to update my 2013 software, I get this error:

"Unable to determine the installed version. Could not get the size of the version information"

I tried redownloading and reloading the software, but get the same error.

Any ideas?

Did you get this error when choosing HELP > CHECK FOR UPDATES ? If so, can you tell me which product you have and I can provide a direct link to the update file.

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