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Guest PAGuest

AVG Showing Win/Heri Virus for Latest HomeManage Download

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Guest PAGuest   
Guest PAGuest

Hi, 

While trying to update an existing installation, or attempting to download a fresh install of HomeManage, AVG is trapping the Win/Heri virus, and the install is further blocked.  Is this a known issue?  I was fine until I tried to update this week.

Thanks,

-Frank

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Hi, that is a false positive,  we have had issues with AVG in the past. 

A couple years ago they had some virus definitions that would actually crash our software and that caused a lot of problems.

We will report this to them, I believe it is due to the Licensing system we use in our software.

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Guest RDavies   
Guest RDavies

Hi, I am having the same problem. As a temporary work around I have added the application to the excluded application list in AVG.

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Hi, we had a customer who chatted with AVG tech support recently, he was told to put our file on the SAFE EXECUTABLES list:

a) Open AVG and go to: Options > Advanced Settings > Exceptions (left-side) Add Exception.

Browse for HomeManage.exe in \\Program Files(x86)\HomeManage

c) Click OK twice to add it to the Exceptions list.

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