Gerry F Posted September 9, 2017 Report Share Posted September 9, 2017 My StampManage program crashed shortly after startup this evening, but displayed the shell of an error report to be sent to Liberty Street. I gave a short explanation of what happened and hit SEND. Separately, I made a screen-capture showing an error in the country listing (Nauru is omitted, although it was there the past two sessions) and sent the screen-print to the same address. Both emails were returned as un-deliverable. I encountered a similar problem once before and noted it in this forum. Here is the 'Undeliverable report' reply from my ISP: Your message did not reach some or all of the intended recipients. Subject: RE: Error report for StampManage.exe - Follow-up Sent: 9/8/2017 9:55 PM The following recipient(s) cannot be reached: 'Liberty Street Software Support' on 9/8/2017 9:55 PM None of your email accounts could send to this recipient. Are you still out there Liberty Street? (By the way, what's a Tag?) Gerry F. Quote Link to comment Share on other sites More sharing options...
admin Posted September 15, 2017 Report Share Posted September 15, 2017 Hi, the files we need for the error report are in your MY DOCUMENTS folder and are called: ERRORLOG.TXT CRASH.DMP if you can ZIP and email those 2 files we would appreciate it. Quote Link to comment Share on other sites More sharing options...
Gerry F Posted September 17, 2017 Author Report Share Posted September 17, 2017 Admin, I found one of the two files and can send it. Please give me a preferred address, since email to Liberty Street Software Support <Libertyst@gmail.com> was returned as undeliverable each time I tried to use it. Gerry F Quote Link to comment Share on other sites More sharing options...
Gerry F Posted October 4, 2017 Author Report Share Posted October 4, 2017 On 9/15/2017 at 1:42 PM, admin said: Hi, the files we need for the error report are in your MY DOCUMENTS folder and are called: ERRORLOG.TXT CRASH.DMP if you can ZIP and email those 2 files we would appreciate it. Quote Link to comment Share on other sites More sharing options...
Gerry F Posted October 4, 2017 Author Report Share Posted October 4, 2017 I can't tell what this message system is doing. I have tried to paste the error report zip files here and in other emails at least three times. I hope one of them worked. This system makes it very hard to cooperate with you, especially when there is no reply to numerous earlier emails, and I cannot see that the attachments I attempted to paste here are actually attached. Hope this works. I have now "lost" two additional countries in the catalog listing, one of which I have never previously accessed, so although the other two countries conceivably could have been deleted by careless cursor moves on my part, (a suggestion Admin put forward earlier), I am convinced I had nothing to do with deleting New Hebrides, French from the country list. I hope the error report I have attempted to send you contains clues to why these countries are disappearing from my 2017 StampManage catalog. Quote Link to comment Share on other sites More sharing options...
admin Posted October 5, 2017 Report Share Posted October 5, 2017 Hi, I believe you had sent a simple text message to our libertyst @ gmail.com address and it was received. If you can't send the files there may be an issue sending files with your email provider, the files are not large I am really not sure. Quote Link to comment Share on other sites More sharing options...
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