Guest Sprinks41 Posted April 5, 2018 Report Share Posted April 5, 2018 When I run the update feature, it says that there is a new version available. When attempting to download the new version, I am getting the following error message: "Error: Unable to download file. Could not open request" Is anyone else having problems with this or know of a solution? Thanking you in advance. Quote Link to comment Share on other sites More sharing options...
mbbreen Posted May 6, 2018 Report Share Posted May 6, 2018 Sprinks. Am also having the same issue and am unable to correct it even removed my anti virus and changed permissions on all of my Coin manage and Temp folders to allow any one to make changes and still the same error. I am at a loss as what to try next. Has anyone else had this issue and found a fix. Thank You Mike Quote Link to comment Share on other sites More sharing options...
rayj4051 Posted June 10, 2018 Report Share Posted June 10, 2018 I am having same problem - CoinManage 2018 USA Quote Link to comment Share on other sites More sharing options...
mbbreen Posted June 10, 2018 Report Share Posted June 10, 2018 Ray, I have received nothing back from Liberty Street or on the forums in a month and after trying everything I could find on the forums about similar issues I was able to find via google I ended up doing exactly what I was trying to avoid. This worked for me but I am not suggesting it as a fix only telling what I did. I ended up making sure I had my license key, a good data base backup, and the current copy of the installer (make sure they are store somewhere other than the coin Manage folder). I totally uninstalled Coin manage, including deleting the folders (again made sure I had the backup, keys and installer saved off). I rebooted the computer and reran the installer (making sure to use the "run as administrator") option I allowed it to use all of the default settings did not change install directories or anything Launched coin manage and applied the license key. Imported my database backup Ran the check for update option and it completed successfully. I really am not happy that I had to do a full reinstall to get the update to take. This makes the 3rd time since I have had Coin Manage that I have had to do this when the update is released. Mike Quote Link to comment Share on other sites More sharing options...
Sprinks41 Posted June 19, 2018 Report Share Posted June 19, 2018 Ray & MB, Still have not been able to update my software. I have tried everything that I could think of and find info on with the exception of doing the complete re-install. Thank you MB for sharing that information. I am going to try doing that and will let you know how it goes. I am very disappointed in the tech support from Liberty Street. One of my biggest pet peeves is that a company wants to sell you their product and then are not willing not stand behind it or offer any help on issues that the consumers has. I am currently searching for a different coin collecting program to replace CoinManage. Hopefully the re-install will work. Quote Link to comment Share on other sites More sharing options...
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