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Guest vkb

Check for updates no longer works

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Guest vkb

I normally check for updates monthly, and it has always worked fine until recently.  Now when I click on "check for updates", it does nothing.  

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The "Check For Updates" menu item doesn't work for me either. It launches a dialog box that looks right, it runs (green progress bar completes quickly), then says the update application has been updated and a restart is needed. After the restart of HomeManage, running the check again produces the same results. No update check is ever completed -- only updates to the update application. The exact message says: "The update application has been updated and must restart in order to continue." I attached a picture of this box.

HMCheckForUpdate.png

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Guest Unable to update

I am getting frustrated. I have had the problem with updating for months and initially received a reply that it must be my computer and never heard anything else. Have they abandoned this program?

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Guest Same issue here.

Version 18.0.0.3 does not do anything when check for updates is requested.  Is my version the latest?  How are we to get fixes?

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Guest Dale

The update problem seems to have been resolved with the most recent update which is 18.03.19, you can download by going to the main page and requested the trial/update which will recognize your registration. Works great!!

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Guest Graham UK

Tried contacting Liberty regarding update button not working but they just say they'll look into it meanwhile, they are trying to sell another version (2019) without fixing (?) existing bugs. Really poor support, starting to wonder if it's time to move to another provider - one that supports the customer.

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Yes, same here. Specifically the updater executable fails to download any update fails as per this: 

image.png.dd50dd22d1ab8f53bd45e0b86f5740ca.png

Is there a direct update file link to your Amazon S3 repository or can you email subscribers with the direct link please?

I'm using the StampManage 2019 Deluxe.

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