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AssetManage bug with new W10 computer

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My wife and I have used previous versions of Homemanage for several years, sharing the database via Dropbox. My computer was running Windows 7 64 bit, and hers running Windows 10 64 bit, and no problems. Recently I bought a new computer, Dell G3 with Windows 10 64 bit, and SSD+HDD.

PROBLEM: the database loads, and I can inspect and amend most fields for an item. Except that every time I click the Item Pictures tab, the program immediately closes, without ceremony or any error message. I have tried rebooting; uninstalling and reinstalling, with no resolution. I also updated to the latest Homemanage 2018 (v18.0.0.18). This is not a destructive bug – we can still manage the database from my wife's computer, and there is no doubt we are both accessing the same data file in Dropbox. Any suggestions please?

A month ago I tried emailing directly to the Liberty Street helpline, then sent a reminder after two weeks, but still no reply. Is there anybody there? Please check your spam filter, and if someone will only reply, I can send a log file.
- Ed.


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