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Just started to use barcode inputs.....great time saver.  I'm using a Inateck model BCST-70 via Bluetooth.  User guide sucks....but the HM2020 user video makes it look simple.  Right now i'm getting about 25% "no info" while scanning.  Even the bar code on the Inateck box came up with no info.  The type of response beep seems to be key, but i haven't figured them out yet.  Anyone else using a barcode scanner.  Any advice?

Thanks in advance

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For a barcode that does not succeed, does it always not succeed?   If so, it is probably not yet in the 200 million item online database we use.

The database is growing constantly (2 million more items in the last month) but it does not contain every possible UPC barcode.  Sorry for the inconvenience.

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On 5/2/2020 at 11:32 AM, navex said:

Just started to use barcode inputs.....great time saver.  I'm using a Inateck model BCST-70 via Bluetooth.  User guide sucks....but the HM2020 user video makes it look simple.  Right now i'm getting about 25% "no info" while scanning.  Even the bar code on the Inateck box came up with no info.  The type of response beep seems to be key, but i haven't figured them out yet.  Anyone else using a barcode scanner.  Any advice?

Thanks in advance

As the admin said you may be scanning an item that is not yet in the database. I have that happen as well.  I use a Cilico CT80, but I do not think there is an issue with the scanner itself.  Usually if I find one that doesn't have info, I'll retype the code in manually, just in case the scanner misread something.

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Guest KM354

I just started using the trial version. The barcode scanning works - but is extremely slow. The codes, it takes up to 2 min to pull up the info.

My bigger problem is that it pulls the information into the incorrect fields. More on extra post. 

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2 minutes?  are you on a normal speed internet connection?  if so, can you try this again today to verify there was not a problem with the barcodelookup server.

if the problem continues, do you still have the issue when you enter the barcode directly at the

https://www.barcodelookup.com/

site.

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