rlknight44

Sorry about the long delay so I will try to keep it short. After several uninstall and re-installs I reinstalled it over the existing installation that did not work correctly and it functioned almost 100%. I backed everything up and bought a new computer with windows 10 and installed it on it(Acer) and it worked correctly but within a few days the computer malfunctioned and Acer customer service was less than satisfactory so I took it back and got a Lenovo. I installed the software on the new computer yesterday and got an error message upon boot-up that I did not receive on the Acer. It is; {The Microsoft jet database cannot open the file "C:\program files (x86)\StampManage\Data\STAMPDATA.MDB.' It is already opened exclusively by another user, or you need permission to view its data.} A list of possible fixes followed. It is not a "read only" file, it is not locked. I also installed it under "This PC" in the document file in addition to it being in the StampManage folder in the DATA folder. I do have Apache Open Office instead of Microsoft Office but this should not be a problem should it? I just found another file in One Drive by selecting the "NO" option and looking for it in another file. It selected a file called "This PC\windows (C:)\USERS\rlkni\documents and the program loaded but not all of the sub categories in the "United States" Display properly. "Air Mail" starts at C126 then C125a then C1 and now is working correctly after looking at the other listings which displayed correctly(Special Delivery, Special Handling, Semi-Postal, Postage Due. That makes no sense. None of my images appear in the listings. This windows 10 with the files in multiple places is driving me nuts. 1/19/2016 5:33 I just found(while trying to understand/learn) that when StampManage is loaded, there is an LDB file that is read only and cannot be deleted. It disappears when I close StampManage. I did manage to move the COLLECTION STAMP IMAGES into the correct folder and that all works now. The program will not copy and paste an image from a scan I have made into the data base. It goes through straightening and cropping but the copy and paste does not function at. This is the only problem I now have. The original problem was with XP I guess and the new computer appears to be the fix. Please advise on this new problem. Thanks. AFTER READING THROUGH OTHER POSTS AND THE PRINTED 2014 GUIDE I RAN ACROSS THE "Run as Administrator" REFERENCE TO WINDOWS 10. DID THE RIGHT CLICK, SELECTED "RUN AS ADMINISTRATOR" AND NOW THE PICTURES ARE BEING PASTED(ADDED) TO MY COLLECTION IMAGES. THIS PROBLEM IS SOLVED. A new problem cropped up. When I tried to activate the program on the new computer it says it is already in use. I forgot to de-activate the 2nd program on the new computer that I returned when I got this one. Can you fix this? the code is 2X8B-THMH-3ET5-REE5-Q79M-EKMA-AETA and is only on one computer now. Thanks.

There are 915 folders plus one marked "Andrews" with stamps in them. Some have a few stamps and others have a lot. I randomly opened about 10 and some had as few as 5 and others as many as 130. There are also 2 "image not available" jpegs which do display when no image displays(one is marked 'for demo'). There is one "Stamp not found..." jpeg. There are about 56 empty folders. This does not appear to be enough folders to have 150,000+ images. I hope you can get it running correctly because when it works it is great.

I ordered the 2015 DVD(because of the problems I had with 2014) and then downloaded the 2015 Program with the 2014 still installed. The stock images that had been there before did not all display(about 50%). All of my scanned images displayed correctly. The search field feature still only works with quotes around the number. When the DVD arrived I uninstalled the 2014 and 2015 Stampmanage and reinstalled with the DVD and NONE of the stock images will display now. What Can I do to fix this problem. I still have Windows XP and the previous years(2009 thru 2013) worked correctly. The problems started with the 2014 issue.

After receiving my 2014 update and loading it I found that the disc was corrupted and had a read/write error so I uninstalled it. Great Mind Software sent me a replacement immediately but even though it said the installation was successful, the program would not load correctly or run. I tried uninstalling all of the previous versions but cold not uninstall the 2009. 10 or 11 versions. I had to manually delete all the files that I could find to get rid of them and was eventually successful. After installing the 2014 version and restoring the MDB file all of my data showed up and only the scans of my stamps in the US collection. I have not checked the foreign countries. The search program will not search with the Scott number but will with other fields. I sent a query to Techsupport on November 10th and have not received a reply from Paul or anyone. This is an absolutely great program. The exact opposite from tech support. I want it to work. Can you help? Is remote repair available?