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Gerry F

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  1. The stamp displayed in Cameroons (not Cameroun) #977 is actually Cambodia 977.
  2. I can't tell what this message system is doing. I have tried to paste the error report zip files here and in other emails at least three times. I hope one of them worked. This system makes it very hard to cooperate with you, especially when there is no reply to numerous earlier emails, and I cannot see that the attachments I attempted to paste here are actually attached. Hope this works. I have now "lost" two additional countries in the catalog listing, one of which I have never previously accessed, so although the other two countries conceivably could have been deleted by careless cursor moves on my part, (a suggestion Admin put forward earlier), I am convinced I had nothing to do with deleting New Hebrides, French from the country list. I hope the error report I have attempted to send you contains clues to why these countries are disappearing from my 2017 StampManage catalog.
  3. I re-loaded StampManage this evening from my original download. The Re-install seemed to run without problems. When the re-install was complete, I opened the catalog, and discovered that Nauru is still missing from the country listing. Must I do a complete new download? My problem was not with the install files - only with the main program. As soon as you advise a good address to send the crash dump to I will send . That might explain where Nauru went (I hope). Gerry F
  4. Admin, I found one of the two files and can send it. Please give me a preferred address, since email to Liberty Street Software Support <Libertyst@gmail.com> was returned as undeliverable each time I tried to use it. Gerry F
  5. Admin, I admit to being a 'menu guy' rather than a 'button guy'. I had to look at the screen to see what you were talking about, but having done so, I see the possibility of inadvertently hitting the "X" button while trying to open "My Collection". (I assume the X is the Remove button.) I seldom delete in this program, but I have created some accidental duplicate records I later killed. The proximity of the X to the "Collections" menu makes your idea very possible. I will try a re-install tomorrow or Thursday, time permitting. Thanks for the tip. Gerry F
  6. A few evenings ago, while posting images to existing records that lacked an image, and adding a few stamps stamps to the database, StampManage crashed. (See my previous posting.) Ever since, although the program seems as functional as ever, the country Nauru has disappeared from the StampManage catalog. The additions I was making at the time were in that country. My additions have NOT disappeared, but are now in My Collection, under "Not in Database". When I display the stamps in that folder, all my information is displayed except Country. I had hopes that when I installed the next StampManage update, the listing of countries in the catalog would re-index and the list would be complete again. However, I loaded the latest update about 30 minutes ago, and Nauru is still missing. (See the listing above.) A. How can I recover the catalog records for Nauru, and restore Nauru to the country list? B. How can I avoid 'losing' another country in the future? C. How can I move stamp records not displaying a Country field back to their proper country? Thanks, Gerry F.
  7. Tim, I have encountered somewhat the same problem. In my case, it seems to be intermittent - that is, I don't think it occurs every time you add stamps, but when I encounter it, it seems quite persistent. I have had some luck simply closing the current window and re-opening, but it sometimes takes several tries before StampManage displays the correct stamp. This is not a solution, but I will back you up on the fact that this condition exists. Good luck, Gerry F
  8. My StampManage program crashed shortly after startup this evening, but displayed the shell of an error report to be sent to Liberty Street. I gave a short explanation of what happened and hit SEND. Separately, I made a screen-capture showing an error in the country listing (Nauru is omitted, although it was there the past two sessions) and sent the screen-print to the same address. Both emails were returned as un-deliverable. I encountered a similar problem once before and noted it in this forum. Here is the 'Undeliverable report' reply from my ISP: Your message did not reach some or all of the intended recipients. Subject: RE: Error report for StampManage.exe - Follow-up Sent: 9/8/2017 9:55 PM The following recipient(s) cannot be reached: 'Liberty Street Software Support' on 9/8/2017 9:55 PM None of your email accounts could send to this recipient. Are you still out there Liberty Street? (By the way, what's a Tag?) Gerry F.
  9. Colin, First, my apologies for previously addressing you by your last name - I catch on sooner or later. . . I think . . . As a matter of fact, in an earlier problem I encountered with StampManage, I DID get an error message. I don't know what program generated it, but again, StampManage locked up, and I had to terminate the program. The error message gave an error number which I tried to capture (851 or some such?), but it disappeared before I thought to do a screen print. It also asked if I wanted to report the error to 'the publisher' (here again, my memory of the incident has faded - it was about a month ago). I responded yes, to send the report to the 'publisher', The software appeared to do so, but subsequently I received a 'failure to deliver' message from my ISP. The failed message was the automatically generated error report. I did not attempt to re-send to Liberty Street. Anyway, thanks to all for the feedback on this issue. It's gratifying to see the software being actively supported. I helps me justify the time I take to scan and enter the data for the many stamps in my collection that seem to be missing from the master database. Respects, Gerry
  10. Thanks Pattrick. It certainly took more than two minutes - the problem persisted for well over an hour before I quit checking, but when it rested overnight, things fell into place again. Your explanation makes quite a bit of sense. It would be nice to get an error message, however, rather than try to guess what was wrong. Gerry
  11. Ah, well, the Paste button works today. Maybe it was the eclipse? Gerry F.
  12. After using the Wizard to add a couple hundred new stamps from my collection without a problem, suddenly the Wizard has stopped working. Specifically the Paste button is no longer accessible (grayed out - see below). I usually scan a page of stamps, save as JPEG, then open the JPEG page scan in Windows Paint, select the stamp image I want to enter, copy, then paste that image into the Wizard. However, the Paste function is no longer available. I tried various things such as closing and then re-opening the program without success, and ultimately the entire program locked up. I had to close it using the Windows Task Manager. It is no longer locked up, but the Paste button remains unavailable. Help.
  13. The stamp identified as Mali C289 is actually Mali C279.
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