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Found 3 results

  1. I'm trying to create a report of all the smart lights I have added to the data base so that I can insure that I got all the serial numbers, and other details correctly recorded. I've created a new category called "Smart Light" and applied it to each light added. But I cannot figure out how to do a simple filter of the data in the report designer, where Category = "Smart Light". Second problem. I reviewed the video on YouTube about creating reports. I followed the steps in the video to select the fields that I wanted in the report, but found that the field selector (Available Fields, I think), excludes many fields, including several that I want to include in the report. Is there another way to create the report I want with all the fields I need? The filter I want to use and the fields I want to include are listed below: Filters: Category = "Smart Light" Fields for Smart Light report Asset # Image 1 Brand Name Model Number Status Invoice/PO # Date Bought Serial Number MAC Address (wireless) Location/Room Field 1 Name = "HomeKit Code" (this is a user-defined field: User Field 20) Field 1 Value (this is a user-defined field: User Field 21) Field 2 Name = "Host Name" (this is a user-defined field: User Field 22) Field 2 Value (this is a user-defined field: User Field 23) Field 3 Name (this is a user-defined field: User Field 24) Field 3 Value (this is a user-defined field: User Field 25) The bold labels are the names I gave to user-defined fields listed to the far right of the field name above within parentheses. TIA David
  2. Recently I made a change in the location where all the attachments are stored to simplify backup of all attachments. This meant that I would need to edit every asset which has an attachment to update the drive letter to point to the new location. This process is highly manual, but was working well until about the 40th or so item when I received an error message upon attempting to open the next asset properties box. The text of the error is "System resource exceeded. (3035) and the OK button is the only option. Clicking the OK button results in another box popping up with the exact same message, then another box, then another and so on with no apparent way around the issue but to kill the program. The dialog box is modal and will not allow any other access to the program until it has been closed. UPDATE: I found that after 15 - 20 error dialog boxes, the properties dialog finally appeared and I could close it, then close the program without killing it! After restarting the app, it worked as expected. Note that the system HomeManage 2020 is running on has 64 GB RAM and 2TB drive storage space on 2 drives, both of which are less than 10% full. I don't know what system resource HM2020 is running out of, and so I don't know how to prevent this issue. A quick look at Task Manager revealed that the AssetMng.exe process (HomeManage) was consuming 1.4 GB as Working Set and 1.3 GB as Active Private Working Set. As it is a 32-bit program, it should be able to access at least 2GB of memory with no problem. So I need help understanding what the problem is and how to correct it.
  3. I'm in the process of transferring my licensed copy of HomeManage2020 from an old laptop to a new one. The steps I completed are: Run HomeManage2020 on the old laptop Deactivate the license from the Tools/Licensing menu. (success. no error notifications) Install the May 2020 downloaded version of HomeManage2020 (20.0.0.10) on the new laptop Run the Check for Updates menu under help on the new laptop (it completed successfully updating to 20.0.0.18) Customize preferences to specify the locations of my database, asset images, and reports Close HM2020. Reopen HM2020. Verify that my database is opened (success) I noticed some problems: The Preferences dialog box is different. In the Preferences dialog, there is no longer the option to change the font size at the bottom of the Preferences tab. The missing option is called Font Size For Lists of Items. There are only 3 panels on the main application screen instead of 4 panels: navigation (panel on the left), the asset list (panel along the top), and the summary information window (panel below the asset list that displays the selected asset's details). The images panel is missing. The only images visible are the thumbnails in the asset list panel above. However, the images were not deleted. If I open the Properties dialog box for an asset, and select the Item Pictures tab, all of the images appear there as expected. The Unused Rooms list and the 2 buttons below it (Add a Room and Delete) are missing, and the Unused Categories list moved from the right side of the dialog box to the left side, taking the space of the Unused Rooms list; the Enable Webcam Features checkbox, which use to be below the Unused Categories list moved up since that listbox is missing. Pictures of these changes would make conveying them much simpler, but the 50K pictures upload limit prevents that. Are these known issues with the 20.0.0.18 update? What is causing these issues and when will they be fixed? Is there anything I need to do to fix them? Thank you David
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