Joel Griffitts Posted June 11, 2013 Report Share Posted June 11, 2013 When I attemp to update my 2013 software, I get this error:"Unable to determine the installed version. Could not get the size of the version information"I tried redownloading and reloading the software, but get the same error.Any ideas? Quote Link to comment Share on other sites More sharing options...
admin Posted June 11, 2013 Report Share Posted June 11, 2013 When I attemp to update my 2013 software, I get this error:"Unable to determine the installed version. Could not get the size of the version information"I tried redownloading and reloading the software, but get the same error.Any ideas?Did you get this error when choosing HELP > CHECK FOR UPDATES ? If so, can you tell me which product you have and I can provide a direct link to the update file. Quote Link to comment Share on other sites More sharing options...
Joel Griffitts Posted July 1, 2013 Author Report Share Posted July 1, 2013 That was the problem. I was not updating from the HELP menu.Thank you so much for the response and the new June update!! Quote Link to comment Share on other sites More sharing options...
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