Guest paulM Posted August 29, 2013 Report Share Posted August 29, 2013 I can no longer update the bullion value in Coin Manage 2013. How can I fix this? Quote Link to comment Share on other sites More sharing options...
Guest paulM Posted August 29, 2013 Report Share Posted August 29, 2013 I downloaded the June update the bullion value still will not update. Quote Link to comment Share on other sites More sharing options...
admin Posted September 2, 2013 Report Share Posted September 2, 2013 We verified this has broken. Working on a free update that will fix the problem. Expect it to be ready by this coming weekend. Will post download details here. Quote Link to comment Share on other sites More sharing options...
aritzer Posted September 7, 2013 Report Share Posted September 7, 2013 Weekend has come; any chance we have an update for this issue ? Andreas Quote Link to comment Share on other sites More sharing options...
aritzer Posted September 13, 2013 Report Share Posted September 13, 2013 Another week has passed since my last request for an update (emails to your support seem to go unanswered as well). Any information would be appreciated. Quote Link to comment Share on other sites More sharing options...
admin Posted September 19, 2013 Report Share Posted September 19, 2013 We did fix the problem with the bullion values not being downloaded. To get the update quickly please download from:https://s3.amazonaws.com/LSSDownloads/CoinMng2013Setup.exefor the CoinManage Deluxe or from:https://s3.amazonaws.com/LSSDownloads/CoinMngUSASetup2013.exefor CoinManage USA. Quote Link to comment Share on other sites More sharing options...
aritzer Posted September 19, 2013 Report Share Posted September 19, 2013 How about CoinManage Canada (which is the version that I own)? Does CoinManage Deluxe cover this (although I anticipate not as the file size is much larger than the CoinManage Canada version setup file I have).Thanks,Andreas Quote Link to comment Share on other sites More sharing options...
paul.maloney Posted September 21, 2013 Report Share Posted September 21, 2013 I applied the fix it updated the spot price once and stopped working. Quote Link to comment Share on other sites More sharing options...
Kal Posted September 23, 2013 Report Share Posted September 23, 2013 Downloaded the Deluxe fix and Norton IS reported:Category: Resolved Security RisksDate & Time,Risk,Activity,Status,Recommended Action,Path - Filename9/23/2013 5:05:58 PM,Medium,coinmng2013setup.exe (WS.Reputation.1) detected by Download Insight,Removed,Resolved - No Action Required,c:\...\coinmng2013setup.exeand deleted the file.After changing Norton IS to allow download, installing this fix did not restore the ability to update bullion values. Quote Link to comment Share on other sites More sharing options...
aritzer Posted September 28, 2013 Report Share Posted September 28, 2013 Does anyone know if there is an alternate mechanism for receiving support for this product? Replies from the company on this forum seem to rarely take place and sending an email takes weeks for a response. I don't expect an hourly turn around, but surely over a week is pushing things a bit in terms of acceptable customer support.Andreas Quote Link to comment Share on other sites More sharing options...
admin Posted October 1, 2013 Report Share Posted October 1, 2013 sorry about that, the Deluxe download should be:https://s3.amazonaws.com/LSSDownloads/CoinMng2013Deluxe.exewill have the Canada and UK versions ready for next Monday. Quote Link to comment Share on other sites More sharing options...
aritzer Posted October 10, 2013 Report Share Posted October 10, 2013 sorry about that, the Deluxe download should be:https://s3.amazonaws...g2013Deluxe.exewill have the Canada and UK versions ready for next Monday.Today is Thursday and no information on the update, do you mind providing the date on which you anticipate releasing the Canada version (I assume your reference to next Monday wasn't what I considered "next" as that's already passed)? Andreas Quote Link to comment Share on other sites More sharing options...
aritzer Posted October 17, 2013 Report Share Posted October 17, 2013 Hello, anyone there? Hopefully prospective buyers don't review these threads and see the lack of support you provide. If anything, provide an HONEST date when you'll provide the update. Quote Link to comment Share on other sites More sharing options...
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