rgprints Posted April 1, 2015 Report Share Posted April 1, 2015 I recently installed the 2015 update, and last year installed the 2014 update. Originally purchased the 2013 version. However, when I look in the catalog for both US and Canada it only has issues through 2012 (there is one issue for 2013 for the US). Am I seeing the proper database? Quote Link to comment Share on other sites More sharing options...
admin Posted April 1, 2015 Report Share Posted April 1, 2015 Hi, can you try FILE > UPDATE STAMPMANAGE DATA FILE. from the main menu. If that does not update your data can you do an INTERNET BACKUP then contact us we can look a the file. - Paul Watch StampManage Videos Quote Link to comment Share on other sites More sharing options...
rgprints Posted April 2, 2015 Author Report Share Posted April 2, 2015 Hi Paul,Thank you for your help.I ran the Update StampManage Data File command. The progress box showed it reading a file with 2015 in its name. After that it indicated that a number of stamp entries were being changed. However, after it completed there still were no 2013-2014 stamps in the catalogue. I then exited and restarted StampManage in case a restart was necessary after the update, but that did not change anything. Then I started an Internet Backup only to get a fatal error. There was an option to send an error report which I accepted, so you should have an email with a zip file attachment.-Rob Quote Link to comment Share on other sites More sharing options...
rgprints Posted April 4, 2015 Author Report Share Posted April 4, 2015 I found a way to solve this problem:1. Backup my current database from Stamp Manage.2. Rename the Stamp Manage folder in My Documents to something else.3. Re-install Stamp Manage (into a newly created Stamp Manage folder rather than over the prior release).4. Start the new Stamp Manage. Verify that the Catalogue now shows 2013 and 2014 issues and also a number of countries (e.g., Netherlands) that had disappeared from the database.5. Restore the backup from step 1. Since this appeared to simply be restoring the older MDB, I was afraid that my problem would return, but it didn't. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.