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error message Unrecognized data base format

Guest Laurence

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Guest Laurence
Hello.  You sent me a demonstration disc for StampManage Deluxe 2016.  I have made several attempts to get the program to open after installation.  I get an error message that says "unrecognized database format", followed by another message with a yellow alert triangle and the number 3343.

Can you help? 
Thanks, Laurence
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Hi, that error means the data file has become corrupted.  This sometime happens when you lose power while the data file is open,

In most cases, you can repair the file simply by opening the STAMPDATA.MDB file using Microsoft Access. 

If you do not have Microsoft Access, you can ZIP then email us the file we will be happy to repair the file and send it back.

If the file is too big to email, please open an account with DropBox, or we can share a DropBox folder for you to upload the file.

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