dennistaphorn Posted February 8, 2018 Report Share Posted February 8, 2018 Hi all. First time here. I have StampManage USA 2017 and have just purchased the 2018 upgrade for 19.95. Download ok and install seemed ok, but at launch all I get on the screen is the opening logo. No program launches. I'm running: New PC win 10 home 64 bit. Any ideas? Thanks admin 1 Quote Link to comment Share on other sites More sharing options...
admin Posted February 10, 2018 Report Share Posted February 10, 2018 Hi, so the splash screen shows and it just freezes? Can you come on our CONTACT US page and select the LIVE SUPPORT ONLINE button this Sunday.. someone will remote to your machine and try to debug the problem. Quote Link to comment Share on other sites More sharing options...
dennistaphorn Posted February 10, 2018 Author Report Share Posted February 10, 2018 Thank you. I think I have it fixed. It had to do with the stampdata.mbd admin 1 Quote Link to comment Share on other sites More sharing options...
Electroplater Posted February 25, 2018 Report Share Posted February 25, 2018 How did you solve this? I'm having the same problem. Thanks! Quote Link to comment Share on other sites More sharing options...
Electroplater Posted February 25, 2018 Report Share Posted February 25, 2018 Got it to work somehow, uninstalled it a few times and reinstalled it in a few different locations. Had something to do with that Open Exclusively by another user error. admin 1 Quote Link to comment Share on other sites More sharing options...
admin Posted February 26, 2018 Report Share Posted February 26, 2018 Hi, that error happens when you install the data file to a read only folder. Usually a folder under the PROGRAM FILES. Please watch this video and let me know if you need further assistance. Quote Link to comment Share on other sites More sharing options...
Guest CarlDB Posted March 10, 2018 Report Share Posted March 10, 2018 I got the 2018 Canada update but it has no pictures of stamps. Why??????? Thanks for any Help. Hope everyone is having a great year so far. Quote Link to comment Share on other sites More sharing options...
admin Posted March 11, 2018 Report Share Posted March 11, 2018 when you select FILE > GO TO STAMPMANAGE IMAGES from the main menu. do you see a folder open with many numbered folders. If so, open the 346 folder. Do you see a list of many JPG files? Quote Link to comment Share on other sites More sharing options...
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