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Webcam Not Working


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When I try to use my webcam for image capture, it only shows a black screen and when I try to "Take Snapshot" I get the error message below. My webcam (Logitech 920) works fine with other applications. I do notice that the blue light on my webcam doesn't come on with HomeManage, but it does with other applications (eg Skype), so it looks like something isn't right between HomeManage and the Webcam. I cannot find any documentation or blog posts on setting up the webcam with HomeManage, or troubleshooting this issue.

Any help is greatly appreciated.


Initial Image when clicking on WebCam button in the toolbar



Result if clicking on Take Snapshot


Here is the image when Stop Capture is clicked


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  • 4 months later...
Guest Testing before committing

It looks like it something to do with the fact the c920 on take photos at 16:9 and not 4:3 ratio photos unlike other cameras. Looking at the spec on Logitech site. Under 4:3 it just says n/a

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  • 3 weeks later...

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