Stephfie55 Posted June 23, 2019 Report Share Posted June 23, 2019 Hello, I'm back!! Same problem, different program!!! I purchased SM2019 Deluxe and received the activation code. It would not work!!!! I was reading what was being said in the forum. Someone named "jawu", I think, was having some of the same problems exactly like me but theirs had been longstanding. I was given some suggestions that I could not do. You can read our exchange under my Guest Name Btrfly64. (I couldn't remember my password.) SO I'm still having this problem that is driving me up the wall. I can't access my old files nor the new ones. I really love and believe in SM but for practically two years I have been having too many problems, not being able to access it and losing my whole inventory TWICE!!! So I will try to be patient to see if you have any solutions before I really give up on SM. Like I said, I really do believe in the program and I don't want to go, but enough is enough!! I've started inventorying my stamps with paper and pencil again. That's bad!!! Here's waitin' on ya kid!! God bless you and yours!! Quote Link to comment Share on other sites More sharing options...
admin Posted June 23, 2019 Report Share Posted June 23, 2019 Hi, let us remote to your computer some time soon. The only way you can have your data deleted 2 times is if you manually delete the data file. there is a good chance the data is in another folder on your computer, it is called STAMPDATA.MDB Kindly email sales@libertystreet.com if you haven't already, we can setup a time to remote Quote Link to comment Share on other sites More sharing options...
Stephfie55 Posted June 30, 2019 Author Report Share Posted June 30, 2019 I have tried to contact Online Support -- AGAIN. They are offline -- AGAIN. I sent another message, for what I don't know!! Now what?? This is boring, stressful and frustrating!!! I'm just going to another system. Thanks anyway!! Quote Link to comment Share on other sites More sharing options...
admin Posted June 30, 2019 Report Share Posted June 30, 2019 Hi, we have been online all day since morning, it is the LIVE SUPPORT ONLINE button at our CONTACT US page. Just click on it. https://www.libertystreet.com/Liberty-Street-Software-Contact-Info.htm Quote Link to comment Share on other sites More sharing options...
bronxkid Posted July 7, 2019 Report Share Posted July 7, 2019 I am also having a problem with stamp manage accepting codes.my computer crashed I used an a usa cd2017 I am trying to get the backup from the internet but cannot get the 2019 internet backup stating I need a valid code all codes I have from previous disks are not recognized Quote Link to comment Share on other sites More sharing options...
Stephfie55 Posted July 8, 2019 Author Report Share Posted July 8, 2019 I sent a message to Online Technical Support and they helped me get my system running great. That's my suggestion because I kept having so many different issues I was about to change software. Or you can go to Online Support from the landing page on Liberty Software. That's what I did. But be patient. They will help you though. God bless!! Quote Link to comment Share on other sites More sharing options...
bronxkid Posted August 6, 2019 Report Share Posted August 6, 2019 Had to reinstall stamp manage 2017 via disk, due to computer crash.I recovered data from backups on computer for 2019 but I think it is only a demo as I can acess stamp manage without using activation code. How do I get a code to work?tech help is never on line when I check The problem is all codes that I use do not work, I tried to do a backup from internet but this option is not available, did not use a disk for 2019 but downloaded from site,(at time of purchase) this setup will probably stop working at 30 days.Any help for this problem?this is very frustrating Quote Link to comment Share on other sites More sharing options...
admin Posted August 7, 2019 Report Share Posted August 7, 2019 right now on your computer do you have STAMPMANAGE 2017 or 2019? A 2017 code will not work for the 2019 edition. Quote Link to comment Share on other sites More sharing options...
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