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Error: Update information for HomeManage 2020 could not be downloaded


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The error message in the subject is what I get when I run the Check for Updates menuitem under the Help menu. The full error message is

Error: Update information for HomeManage 2020 could not be downloaded. Please contact Liberty Street Software for help.

  1. First I want to check for updates as I am currently running version 20.0.0.10 for a while and thought there might be fixes for some of the issues I encounter. So I want to update if there is an update.
  2. What causes this problem? And how can I fix it? I've seen the problem several times before with several different versions of HomeManage (2020, 2019, 2018, and maybe more). The solution has always been the admin gives me a link to the update file and I download and apply it. That's works. But how do I fix the problem so this doesn't happen any more and the update process works as it is suppose to? Is there something I've got configured improperly?

Thanks,

David

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