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I am trying to upgrade to SM2021. When it starts to load it gets to the jpeg files and gives me a decompression error.


reapst

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I am trying to upgrade to SM2021. When it starts to load it gets to the jpeg files and gives me a file decompression error.  I tried uninstalling my old version and installing fresh. But no change. So then I installed my old version and tried again to update but still no change. 

I did get it to install on my laptop just fine so I know the file is good.

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Hi, we have seen this a couple times.  It was happening because the Windows Defender was preventing the decompression for some reason.  Disabling during the install fixed the problem.  I would recommend WebRoot for an Anti-virus, we use it here on our development computers.

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  • 10 months later...
Guest burenokdam

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