HomeManage 2024 activation error

[dealio]

Just recently installed HomeManage 2024 though I bought the upgrade late last year. The install proceeded fine until the activation was required. I put the activation code in as required, and received an activation error. After I dismissed the dialog box with the error, HomeManage oddly opened as if there was no activation error. I checked the About box and the correct activation code was present and the version is 24.0.0.6. I thought reboot might be needed. After rebooting, I started HomeManage and it complained that it needed to be activated. Again I proceeded thru the next steps even though I was never prompted to actually enter the activation code again. Again I received an activation error. Again after I dismissed the error message, the application started up with all my data and with no indication that the app was not fully activated. Again I checked the About box and it has the correct activation code and version number.

I need help getting the application activated properly.

Thanks,
David

[admin]

Hi the latest version is 24.0.0.10  can you download and install again from:

https://s3.amazonaws.com/LSSDownloads/HomeMng2024Setup.exe

is the error you received "cannot create folder"?

if so, try running the program as ADMIN.  Right mouse click on the program icon and select

RUN AS ADMINISTRATOR

from the popup menu.  If the problem continues, it may be your anti-virus locking down the folder.

[dealio]

The error was NOT "cannot create folder". The error message I received upon first installation is below:

Quote

A problem occurred when HomeManage tried to activate. Error code 25.
Contact your system administrator or technical support department for assistance.

However, I downloaded the 24.0.0.10 version of the executable and reinstalled the application as suggested. There were no errors reported during installation. After the required reboot, I ran the application and followed the activation prompts. The application failed to activate and gave the error below:

Quote

License with the provided license_key not found.

Please note that I am already running the installation in an administrator account and there are no errors that arise in the installation process.

[admin]

Hi, we changed licensing systems a few months back.  I am sending you a new license code via email.  We also put up a new build tonight you can download.

[dealio]

Thank you. I am awaiting the new license code.

[dealio]

I still have not received the email with the new license code. Currently I run the software without activation since that is the easiest way to use it until I get the new code. I don't know how long it'll allow me to run this way, however.

Thank you

David

[admin]

6 hours ago, dealio said:

I still have not received the email with the new license code. Currently I run the software without activation since that is the easiest way to use it until I get the new code. I don't know how long it'll allow me to run this way, however.

Thank you

David

HI, we email the code days ago.  I have just emailed again.  If you do not receive can you make sure it is not in SPAM folder.  If not, email us from another email account if you have one.

[dealio]

Thank you. I got your email and the code works.

[Lonestar10]

 

I’ve moved Home Manage Inventory 2024.0.0.9 to a new computer, but my original activation key (from August 2023) is not accepted.  I get an error:  License with the provided license_key not found.  I am currently stuck with the trial version. I tried contacting support via email, but I got no response.

Thanks in advance for your help.

[admin]

On 5/25/2024 at 4:45 PM, Lonestar10 said:

 

I’ve moved Home Manage Inventory 2024.0.0.9 to a new computer, but my original activation key (from August 2023) is not accepted.  I get an error:  License with the provided license_key not found.  I am currently stuck with the trial version. I tried contacting support via email, but I got no response.

Thanks in advance for your help.

Hi, we sent you an email on May 14, with new activation code and download link.  Can you search for it, if not found kindly email again.

[Lonestar10]

On 5/27/2024 at 7:47 AM, admin said:

Hi, we sent you an email on May 14, with new activation code and download link.  Can you search for it, if not found kindly email again.

HI, I sent another email on 6/2, but I've not seen a reply.

[admin]

Hi, we replied to your email on June 3, do you see it?

[Lonestar10]

I am not seeing it anywhere.

 

[Lonestar10]

2 hours ago, admin said:

Hi, we replied to your email on June 3, do you see it?

I am not seeing it anywhere.

[admin]

can you check your SPAM folder.  If not there, do you only have that one email account?  If you have another kindly send an email from that account.  

or try sending directly to [email protected]

[Catherine Wartgow]

I am having the same problem. Can you email me a new activation code

[WayneL]

I am also receiving this activation error when attempting to setup a new machine.     Can I get a new code please?

 

Wayne

[kaina280]

I am experiencing the activation error as well.  I emailed you, but who knows if that got through!  May I please have a new code?  Thank,  Paul

[Bryan Tilden]

I am having the same problem logging in, with a statement that my trial had expired.  I sent an email to tech support on August 11, 2024, requesting help signing in, but to no avail.  My product key was BJ6F-ADBI-2VG3-J2KV-8FHT-AWR5-HETA.