Columns disappearing

[MattGinAZ1]

using tools/preferences and adding column status. click ok. restart program and 99 out of 100 the column disappears. any ideas?

[admin]

Hi, this only happens with the Status column?  We are working on a CoinManage update for next week. Will try to reproduce the problem here.

[Guest other columns]

also try to delete 'collection' and it comes back (i.e. cannot delete).

[MattGinAZ1]

try to delete col 'collection' but cannot. keeps coming back.

[admin]

It may be possible that the folder where CoinManage is storing the column settings file is set to read only.  This folder is usually MY DOCUMENTS/COINMANAGE.

Can you verify that this folder is read / write?  If set to read only.. is common that the user's anti-virus is locking down this folder.  You can also try runing the program by:

right click on the program icon and selected RUN AS ADMINISTRATOR

from the popup menu. 

If none of the above applies, can you make sure you are configuring columns correctly, below is a new video we have done on the subject.

 

 

[MattGinAZ1]

looks like prob is when u save/ok the changes. sometimes it works and sometimes not. is there a log somewhere?

[MattGinAZ1]

dir microscope was read only but empty.

checked data dir attached. none are read only access is all.

[MattGinAZ1]

my experience has a switch that turns on too indicate a change has been made. is that checked?

[admin]

10 minutes ago, MattGinAZ1 said:

my experience has a switch that turns on too indicate a change has been made. is that checked?

the folder that contains the HEADERS.WCD file, is that set to read only? 

if you can't find a HEADERS.WCD file it may be because CoinManage does not have permissions to write to the MY DOCUMENTS / COINMANAGE folder.

if you run the program by right mouse click and select

RUN AS ADMINISTRATOR

from the popup menu does the problem still happen?

we have noticed quite a few problems in the last year or 2 resulting from the user's antivirus locking down a folder.  If CoinManage can't write the columns file to a locked down folder you will see problems like this.

[MattGinAZ1]

looks like has something to do w/categories but not sure how these work.

[MattGinAZ1]

found headers.wcd under /users/(me)/documents. no problems there.

[MattGinAZ1]

added columns again and checked files modified. here they are

 

[MattGinAZ1]

saw the video. that's what I'm doing and when u add a column it does NOT appear on the screen, it just doesn't show at all.

[MattGinAZ1]

Video did not help much. One thing that happened in the video is that when a column is added, it shows on screen immediately. When the column does NOT appear immediately on screen, it will not be retained when u exit. That's the point where the problem is located.

[MattGinAZ1]

Any updates on this problem? Is there a way to turn on a logging feature? This status is very important in that set to delivery i know which ones to look out for.

[MattGinAZ1]

what i've found is that category TYPE seems to work ok. others not so.

[MattGinAZ1]

column adding still not working. is it possible to update the table where this info is kept?

[MattGinAZ1]

any update on the column issue?