CLW22

How can I go back to Home Manage 2011 version? You can get all the history of the last two weeks of a bad upgrade on my first post. In a nutshell, we have used Home Manage for 20 years, upgraded to 2011 and have a massive amount of info on it. When we used it two weeks ago (Feb 4th 2019) we upgraded to the 2019 version as we thought "newer is better" and have had nothing since then. The upgrade link sent to us only downloaded the guide and help - no program. When we did the download it removed the 2011 version but left the files. The download was licensed for 2 computers so my husband tried to load it on his as a backup and he got it open but we NEED IT ON THE COMPUTER WITH ALL THE FILES AS WE HAVE NO WAY OF GETTING THAT INFORMATION. We decided to forget about about 2019 and go back to what worked, the old 2011. I restored the computer back a week, got the program back on but it needed the activation code again. You sent me an activation code which I put in. The program opens to the input activation code notice, when I click next it says it is valid but opens no further. What do you suggest I do now? Purchase a new copy of the program and redo 10+ years of work. Please don't leave me hanging. I started this quest to get this fixed 2 weeks ago.

How do I get either the former Home Manage 2011 to open OR How do I get the Home Manage 2018 upgrade we purchased 2 week ago to load. It only loads a guide. No program downloads. When 2018 did not load properly (but it did remove my 2011 version) I restored to a previous time to get the 2011 back. Now it won't open. I tried downloading the link to the 2018 upgrade several times. None worked. If you can't help me then I guess I'll have to search elsewhere and start the massive 10 years of input all over again. PLEASE ADVISE

Paul sent a message to try activation code again. I did take but the program (2011) will not open. The activate page comes open first when you click on it - it says it is activated. It will not open any further! The 2018 upgrade we purchased the beginning of February has never downloaded. Only the guide and help download onto the computer - the actual program does not appear. I would be happy just to get 2011 version back up and running. I will gladly eat the not working upgrade as a learning experience.

Problem with Home Manage 2011 so upgraded to HM 2018 to fix. HomE Manage 2018 only loads to Guide and Help - no program. When loaded it removed previous Home Manage 2011. I restored the computer back to before the upgrade - got 2011 back but now it will not open. Says my "30 day trial has expired and I need to purchase a key". I tried to use my previous key and it would not accept it - said I needed a valid key. Then I tried using the key that came with the 2018 upgrade and it said "ALREADY IN USE" What is happening? I just want a program back and all my 9 years of data to open.