fangirljen

I have sent a message via chat and have downloaded TeamViewer.   I am at my computer an awaiting your reply.  Thanks.

Thank-you.  I will contact you via chat this afternoon.

I am still having the same issues.  How do I make an appointment to for you to remote access my home computer? (I am currently at work)

1.  "Failed to delete file 32" error message

2.  The program imports/updates every time that I open it which then takes about 1/2 hour.

3.  My Collection is missing, despite having STAMPDATA.MDB (as well as STAMPDATA2014.MDB, STAMPDATA2019.MDB, and backups in the folder designated in the program under "tools")

I am scanning all of my stamps into Photoshop and then importing them into Stamp Manage Deluxe 2014.

I am able to replace the stock photo that came with the software with an image of my own stamp, but I can't seem to be able to additional images (i.e. "image 1-4).

I import the photo from a file on my hard drive. It shows up on the record and allows me to straighten and crop it, but if I close that entry and then reopen it, the additional images of my stamp are not there.

How do I get the entry in my catalog to save the image that I import to the "images of my own stamps" tabs?

Also, while doing this, I often end up with 2 entries in my catalog for the same stamp and then have to delete the extra stamp from my catalog.

Yesterday, I purchased an update for Stampmanage. I have been able to download the update via your website, but when I click on the downloaded file, it does not launch and install the update. It does nothing. I really want to get this upgrade to work. What should I do in order to get the download installed?

I am using Windows 8.1 and Mozilla Firefox.