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HeB

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  2. Can not activate Home Manage

    in HomeManage Support

    Posted

    i again,

    I checked my emails (and spam) and did not see any emails, so I don't think you responded to me. As and update, I did a few things...

    Uninstalled HM (plus the program files data file paths created on my USB drive - C:>users>xxx>OneDrive>documents>HomeManage) and downloaded again and did the reinstall (everything to the C drive), rebooted and when I opened got the same error. I tried a fresh install on my wife's machine (Windows 10) and again got the same error. I attached a copy of the error screen. 

    The install file I have is AssetMngH.exe and is 89.334KB and the key is 4 groups of 4 letters and numbers (all caps on the letters).

    Any suggestions?

    Clipboard.png

  3. Can not activate Home Manage

    in HomeManage Support

    Posted

    Hi,
     
    I just purchased your Home Manage software and can not activate it.
     
    I originally downloaded the demo and installed on my C drive. After I purchased the license, I decided that I wanted to install it on my USB drive, so I uninstalled the demo version. After that I used the download link in my email with the license key to reinstall to the USB drive which succeeded. After that I rebooted and started the Home Manage software and was greeted with the activate screen. When I entered the license code from the email, I got the message "License with the provided license key not found" and could not activate the SW (I was connected to the Web.) Also, I clicked the Run in Demo mode to see if the install was OK and Home Manage runs without problems in Demo.
     
    I am running Windows 11 on a Lenovo laptop.
     
    I guess my main question is, can I run Home Manage on a USB drive and is this causing the install problem? Also I notice my key that is in the email you sent is in the format of 4 groups of 4 letters and numbers and the activate screen shows a sample key with 6 groups of 4 letters and numbers - do I have the correct key??
     
    Thanks
     
    HB
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