Jump to content

Received the new 2021 USB Drive today and I am not having any luck getting it to download

Guest Ed McLaughlin

Recommended Posts

Guest Ed McLaughlin

I received the new 2021 upgrade USB Disk today. I was unsuccessful in getting either of the 2 files to download. I was never asked for the activation code and the computer just showed a continuous small blue circle which ran for more that an hour before I stopped it. After I rebooted the computer, I found that the previous 2019 software with all my records had been deleted from my desktop.

I am not able to find a new down load of the 2020 software any where on my computer. Worst than that; my existing stamp collection seems to have been deleted from the computer. I really would like some help with the download from the new usb drive, and I would like any suggestions as to where to look for my existing stamp collection. If my existing program files have been wiped, I suspect you have some sort of insurance to cover my loss. Quite a few years have gone into putting my albums together, and many more years will have to be wasted re-populating them. 

Hoping to hear from you with an easy fix for my problem.

ED McLaughlin


Link to comment
Share on other sites

Guest Gangadhar

Hi ED, for me too similar issue. I couldn't download from the link provided after purchase. I hope the concerned team would resolve the issue ASAP for 2021 version but this is first time though I will be installing in my PC.

Link to comment
Share on other sites

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...