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Boomer189

2019 CoinManage installation

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After installing the 2019 update, I began receiving this error message "The Microsoft Jet database engine cannot find the input table or query 'Attachments'.  Make sure it exists and that its name is spelled correctly."  When I hit the OK button, this message reappears again.  Another hit on the OK button and it disappears and I can edit the record.  But if I click on any item in my collection, I get these same two messages before I can edit or even just review the record.  What has happened to your program & how can I fix it?

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Hi, are you able to do an INTERNET BACKUP? if so, can you do that and then email techsupport@libertystreet.com with your code.  We will fix the file and send it back.  

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I couldn't get a file to email to your techsupport from the 'Internet Backup' tab in the program.  I just got a text document that I could do nothing with it.  But I upload the COINDESC.mdb file from my program into Dropbox and shared it with your techsupport@libertystreet.com .  I think this is the file that is corrupted because I copied over this file with an older Coindesc file and my program worked just fine.  So if you correct this file and send it back to me, I would appreciate it.  I don't know if this means anything, but when I was initially upgrading the program, I got an error message that said something about a file being to large and that I should try upgrading with a smaller file.  I didn't understand how to do this, so I ignore the message & continued the upgrade process.  I don't remember which file was too large, but if I were to guess, it was my coin images file.  It has over 12,000 images & is 2.62 GB in size.

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To Admin:

Have read my post about the file I left in Dropbox?  Is it because you can't or don't respond to Dropbox files?  Is there something more I need to do?  As I said in my post, the 'Internet Backup' is not working for me when I tried it using the program.  When I used it, all I got was a text document that I couldn't do anything with it.  It appears that it doesn't complete its function & just stops working.  I really need this program fixed.  I don't want to lose all the data I have entered in the last 4 mos.  Which is what I will have to do if I have use that older COINDESC.mdb file.  I would really appreciate any help that you could give me.

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