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admin

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admin last won the day on April 30

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  1. CM2015 Deluxe has been working great since I purchased it in mid March 2016. It just started crashing when I try to add a coin, any coin, to my collection, from any area. Either from the database, or from the sets I am adding it to or from the collections I am adding to. The same thing happens when I click on and open the Coin Properties Window. Once I open the Add a Coin Window or Coin Properties Window, after a few seconds, a crash window will pop up. I did create a variety a few days ago but it has been working fine since I added those varieties on some mint souvenir sets that were not in the database. I reviewed the help topics and found where I should remove the HEADERS.WCD file but that did not fix it. It recreates that file when I go back and check to see if it is still deleted. Which I guess it is supposed to. I also tried reinstalling the program but it is still crashing when trying to add a coin.

    I could not get this screenshot to upload or attach so here is a dropbox link to the error I am getting.

    https://www.dropbox.com/s/asv84bn6wl9nz2b/Screenshot%202016-05-06%2009.34.03%202.jpg?dl=0

     

     

     

    1. admin

      admin

      Hi, the next time it crashes, can you take the CRASH.DMP and ERRORLOG.TXT files that should be in your DOCUMENTS folder and email them to us.  They will either be in your DOCUMENTS folder or DOCUMENTS\COINMANAGE

      if you need assistance with this...

      click on the LIVE SUPPORT ONLINE button on the CONTACT US page at www.libertystreet.com

      someone can remote to your machine and get the files

    2. Show next comments  6 more
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