Luis Gomes

I have a valid license for StampManage Deluxe 2024 (I just paid for my renewal a couple of days ago); since I installed version 2024 I had multiple problems and just couldn't use the product for more than 2 months. Since those problems apparently solved I had to enter the activation code every time I started the product (this was never solved although I sent the activation code to Liberty Street support as directed ..... but never got an answer back .... and I kept re-entering and re-entering the activation code !!!) ... but now I get the message: 

And there is no way out of this ..... Can anyone HELP ????

Hi jscapper,

Never happened to me but .... isn't your firewall blocking the application from accessing the internet ?? In the firewall settings allow the application to access the internet (or de-activate the fw for a couple of minutes) and try again.

Good Luck 

Any update on this ... I have the same problem !!!

On 2/24/2024 at 8:13 PM, Luis Gomes said:

I've been waiting for the new build since the week starting the 5th of February and got NO NEWS.

In my previous post (on the 13th) I requested info on how to go back to 2023 version and got NO NEWS.

So .... since December I am unable to use the product .... more than 2 months.

TODAY .... I've received an e-mail from sales saying there is a new upgrade to the 2024 Version that I should upgrade via:

HELP -> CHECK FOR UPDATES 

from the main menu.

How is that ? if I cannot even start the product ....... !!!!

Is there anyone in Liberty Street willing to really solve my issue ????1  

 

 

Hi Anyone who is following this topic,

This problem has been finally solved following one hint from Liberty .... the problem was related to WMI (Windows Management Instrumentation) on my PC. As a matter of fact I realized that 3 WMI classes (Win32_Processor, Win32_WMISetting and Win32_OperatingSystem) were faulty and failed to initialize. Once I managed to correct this issue (with the help of several internet posts ... re-compiling .mof files and re-registering required dlls) the activation of StampManage 2024 went on smoothly.

My Conclusion: The new licensing SW being used in StampManage2024 uses a set of Windows provided services via WMI, which were not used by the previous license control mechanisms (this is of course true ... unless ... my WMI classes got disrupted in-between activations. 

I've been waiting for the new build since the week starting the 5th of February and got NO NEWS.

In my previous post (on the 13th) I requested info on how to go back to 2023 version and got NO NEWS.

So .... since December I am unable to use the product .... more than 2 months.

TODAY .... I've received an e-mail from sales saying there is a new upgrade to the 2024 Version that I should upgrade via:

HELP -> CHECK FOR UPDATES 

from the main menu.

How is that ? if I cannot even start the product ....... !!!!

Is there anyone in Liberty Street willing to really solve my issue ????1  

Hi,

I've received no news on the new SW build which was supposed to be available last week and solve my installation issue.

Any feedback on this ? If nothing is going to happen on the next coming days ..... AT LEAST PROVIDE INFO ON HOW TO GO BACK TO THE 2023 VERSION !!    

OK thanks I'll stay tuned !!

Alan,

Deactivated McAfee LiveSafe ... No success the problem is still the same.

Thanks for your comments 

Hello Alan,

Yes I have McAfee LiveSafe .... I've turned it off, retried the installation but the problem persists exactly as before.

Thanks for your help 

OK, thanks for your reply ... I'll wait one further week for the new build and hope it solves the issue.

I created a Topic named Unable to activate Stamp Manage 2024 DeLuxe following upgrade from version 2023 DeLuxe back in December 2023 .... I still have received no support whatsoever on this issue.

HOW CAN I GO BACK TO VERSION 2023 ..... !!!!!! I installed 2024 to the same directories as 2023 (as directed !!!!|) 

Can someone from support come back on this issue .... for over one month now I'm unable to use the product

Thanks

(wrongly pressed enter in the previous post ... continuing .... !!) 

Now ... related to the previous 2023 version ... if it is not gone ho can I access it ? In fact the icon still remains on the desktop along with the 2024 one .... BUT ..... as I followed the instructions on the update notice I received from Liberty, I installed version 2024 to THE SAME directory as the previous version (as I ALWAYS did in the previous updates since the 2021 one !!!) the exe file associated to both icons is the same: "C:\Program Files (x86)\StampManage 2020\StampManage.exe" ..... so it actually launches version 2024 ..... Is there a way around it ????

Hi, Thanks for coming back to me; as far as I can tell, there is nothing unusual about my computer it is the very same machine where I've been running StampManage on since 2020 without any problems, below you can find the System info I've emailed TechSupport@libertystreet.com.

Now ... related to the previous 2023 version ... if it is not gone ho can I access it ? In fact the icon still remains on the desktop along with the 2024 one .... BUT ..... as I followed the instructions on the update notice I received from Liberty, I installed version 2024 to THE SAME directory as the previous version (as I ALWAYS did in the previous updates since the 2021 one !!!) t   

Operating System Information: 

Edition  Windows 10 Home

Version 22H2

Installed on        ‎09/‎08/‎2020

OS build              19045.3803

Experience         Windows Feature Experience Pack 1000.19053.1000.0

System Information:

 Device name     LuisGomes

Processor             

Installed RAM   16,0 GB

Device ID            2ECE39A3-9E18-403A-AAB5-AF1D4C60E910

Product ID          00326-10000-00000-AA906

System type       64-bit operating system, x64-based processor

Pen and touch   Touch support with 10 touch points

I've just downloaded an upgrade to Stamp Manage 2023 DeLuxe to bring it to the 2024 version, apparently everything went on smoothly but when trying to activate after re-boot I get the following error message:

I can no longer use Stamp Manage !!! Version 2023 is gone !!!!

Any help on this ????

Thanks

Having the exact same problem ... any news on this ??? Cannot add stamp info to the DB namely stamp values.

Just raised a ticket to the support team.

From my experience, the action Monika is referring re-sizes the windows and increases or decreases the number of rows that you can see on the main display window  .... but .... it has no action on the font sizes within the stamp rows themselves which is, from my understanding, what Scott was asking about.  

I am trying to use the Add Stamp Wizard to add stamps to my collection when I reach the last panel after having filled all panels I get the following screen:

The entry is still created in the StampManage Catalog but the Image is lost and no information appears in the Value Table although one has been entered .... moreover the Stamp IS NOT added to the collection.

Any Help ??