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Downloaded Update, but It will Not Install


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Yesterday, I purchased an update for Stampmanage. I have been able to download the update via your website, but when I click on the downloaded file, it does not launch and install the update. It does nothing. I really want to get this upgrade to work. What should I do in order to get the download installed?

I am using Windows 8.1 and Mozilla Firefox.

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Hi, I replied to you on email about this. Usually when a download doesnt complete it is because an anti-virus program is not allowing the download to happen. The download does not have a virus and this is a false positive.

It is also possible that the size of the file is causing an issue with your Internet Service Provider. The size of the file is a huge 3.7GB, the only solution in this case is to send you the software on DVD.

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