2016 Update didn't go well

[patillserv]

I received two notifications that certain files couldn't be updated.  The update locked up in a couple places. Neither the retry or cancel buttons worked. I had to close the Stamp Manage program, then things seemed to proceed.

I have no idea if I've lost data or not.

David Theobald

[admin]

Hi, this happened during the install?  can you come to the contact us page we will take a look via remote control if you wish.

click on the LIVE SUPPORT ONLINE button on the CONTACT US page at www.libertystreet.com

[patillserv]

Tried the Live Support Online early this morning.....no one available.....not sure what time it is on your end.

David Theobald

[patillserv]

Live Support Online had me reinstall the update.  It went flawlessly.  Thanks for your help.

David Theobald

[admin]

Hi, this was fixed by downloading the update directly instead of using HELP > CHECK FOR UPDATES.  So if anyone has a similar problem please download the update direct from:

// STAMPMANAGE DELUXE 2016 *** ONLY ***  if you are using and paid for StampManage DELUXE 2016

http://s3.amazonaws.com/LSSDownloads/StampMngUp2016.exe

//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

// STAMPMANAGE USA 2016 *** ONLY ***  if you are using and paid for StampManage USA 2016

http://s3.amazonaws.com/LSSDownloads/StampMngUSAUp2016.exe

DONT DOWNLOAD THESE files if you are using an older version of the software 2015 or older

 

[admin]

update regarding this issue, we think we are having the same problem as detailed in this forum entry for another product:

https://social.msdn.microsoft.com/Forums/en-US/a0d52eaa-9722-489f-9002-b599cba91159/comctl32dll-clistctrl-crashing-windows-10-windows-8?forum=windbg

we will verify with a build for customers who are having this problem.  I will post the location in this thread in the next day or 2 for anyone with the problem that has the time to download and install the debug builld

[admin]

To anyone having this problem.  We are trying to Debug but it doesn't happen on any of our 6 computers.

 

We put up a debug build, can you:

 

Download this file if you have StampManage Deluxe 2016:

 

https://s3.amazonaws.com/LSSDownloads/StampManageDeluxe.exe

 

or this one if you are using StampManage USA 2016

 

https://s3.amazonaws.com/LSSDownloads/StampManage.exe

 

REPLACE the StampManage.exe in your

 

\\PROGRAM FILES X86\StampManage

 

with the file,  in the case of the deluxe version you will need to rename the file to StampManage.exe

 

then run, does the ADD STAMP dialog come up with no crash? 

 

Thanks in advance.

[MikeA]

Hello,

OK - I have Stamp Manage 2016 - dl'ed the above file, renamed StampManage.exe to StampManageOLD.exe, and then pasted the new one into the correct directory. Restarted SM and the add new stamps seems to work fine.

Checked for updates, advises have the most recent one, so apparently your fix is working.

Thanks,

Mike

[MikeA]

Whoops! I may have spoken too quickly. Realized this morning the 'Add New' feature does come up with the update, but is essentially devoid of most of the normal features, e.g. the listing in the top right box of target stamp, small image, ability to right click and do searches, etc.

Shut down and rebooted but to no avail. Then went into the folder, renamed the 'update' StampManage.exe to StampManageUPDATE.exe, then renamed StampManageOLD.exe to StampManage.exe, restarted and all  is well.

Think I will hold off on any updates for a bit.

[admin]

Hi Mike

I dont think I explained properly,  we put up that new EXE file so we could isolate the problem happening when a anything is added to the list control.  So we put up a build that does not add anything to the list control.  Some other companies are complaining that there software developed an identical problem after a recent Microsoft windows update, so we are now trying to figure out if Microsoft is going to fix the problem or if we need to work around it somehow.   Sorry for the delays, but this could easily take a few days to get resolved.  We are preparing an update that .works around the problem.

[MikeA]

Thanks for the response. I very likely did not pay as close attention to what the intent was with that EXE file - I do have a tendency to 'shoot first and aim later!'

No problem as I have been around long enough to make sure I keep the EXE file being replaced until the new one proves out. Once I reverted to it all is good.

Best of luck determining what MS is doing!

All the best,

Mike

[admin]

Hi, 1 customer with this problem was able to work around it by:

When running STampManage.. right mouse click on the program icon from my desktop and selecting "run as administrator " don't know if you already tried that or if it helps ?, but you may be able to pass that on as a temporary solution to other members if they are having the same problem?! 

 

[Hermes]

"Run as admin"  didn't work.

Keep trying

Thanks