DrGaryG Posted July 23, 2018 Report Share Posted July 23, 2018 Trying to transfer data...This is ridiculous. I copied STAMPDATA.MDB to a flash drive. And I see it there. But when I go to the transfer page on SM I cant find that file to copy to the data Quote Link to comment Share on other sites More sharing options...
admin Posted July 23, 2018 Report Share Posted July 23, 2018 we have a video on how to do this at: https://youtu.be/JI1UYvvoaXI Quote Link to comment Share on other sites More sharing options...
DrGaryG Posted July 24, 2018 Author Report Share Posted July 24, 2018 Took a few attempts...but success! Gary Quote Link to comment Share on other sites More sharing options...
Stephfie55 Posted July 27, 2018 Report Share Posted July 27, 2018 NOW you tell me!!? Thanks. I will try but my concern is my files are messed up since adding the 2017 upgrade. For instance, my US database starts with Scott #1 and then goes to #143!! I can't figure it out!! I am so frustrated that I am about to say forget it and go to another software. I really don't want to do that because I really like SM, but I can't get any answers to my problems. admin 1 Quote Link to comment Share on other sites More sharing options...
admin Posted July 27, 2018 Report Share Posted July 27, 2018 can you try FILE > UPDATE STAMPMANAGE FILE from the main menu. Does that fill in the missing items? Do a local backup before trying this. Stephfie55 1 Quote Link to comment Share on other sites More sharing options...
Stephfie55 Posted July 28, 2018 Report Share Posted July 28, 2018 5 hours ago, admin said: can you try FILE > UPDATE STAMPMANAGE FILE from the main menu. Does that fill in the missing items? Do a local backup before trying this. I tried it twice It improved the main issues only. The other issues were not restored. That was better than nothing, right? Thank you!!! Now what's next?? Quote Link to comment Share on other sites More sharing options...
Stephfie55 Posted August 19, 2018 Report Share Posted August 19, 2018 On 7/28/2018 at 1:20 AM, Stephfie55 said: I tried it twice It improved the main issues only. The other issues were not restored. That was better than nothing, right? Thank you!!! Now what's next?? I lied. When I went back to the program after a while, it had returned to its old racked up self, which I have just about had enough of. So how are we going to fix this? I re-downloaded SM2016 in the hopes that might at least give me the USA numbers. Well, you know what, it didn't do a thing!!! It was a waste of about 45 minutes. I then Updated Stamp Manager. Right. now big help there either. So now I'm sitting here so frustrated I am about to change to EZ-Stamp. Why not?! I'm going to have to re-enter all my data anyway. Either that or just dump everything from this piece of garbage and start all over. I am NOT feeling like that right now. It has already erased most of my data that I have to replaced!!! I probably don't have the papers nor the information to even fill in ail of the stamps now. OMGosh, this is so frustrating. Oh yes, do you think if I buy the 2018 would it correct any of my problems? I sent my backup file and haven't heard anything from anybody, but that's OK. I found the zip file my computer made on its own. So now can we try to get this daggone program working before I lose my temper????!!!! Quote Link to comment Share on other sites More sharing options...
admin Posted August 19, 2018 Report Share Posted August 19, 2018 Hi, can you come on our online chat today, click on the LIVE SUPPORT ONLINE button at: https://www.libertystreet.com/Liberty-Street-Software-Contact-Info.htm I'm not sure what you mean by "main issues only" so its better if we look. Quote Link to comment Share on other sites More sharing options...
Stephfie55 Posted September 9, 2018 Report Share Posted September 9, 2018 Hello again, I'm back. Just wanted to know if anyone is available to help me with this problem before I waste my time telling you what I have done since the last time we spoke. Let me know if any administrators are available. Thanks. Quote Link to comment Share on other sites More sharing options...
Stephfie55 Posted September 10, 2018 Report Share Posted September 10, 2018 On 8/19/2018 at 10:08 AM, admin said: Hi, can you come on our online chat today, click on the LIVE SUPPORT ONLINE button at: https://www.libertystreet.com/Liberty-Street-Software-Contact-Info.htm I'm not sure what you mean by "main issues only" so its better if we look. I meant "general issues" and I couldn't think of the right word at the time. I figured you guys would figure it out. My apologies! So no one has answered my last message so I am writing you with this information and hope that someone will eventually figure out what I am talking about and what is wrong. Oh, I have made several attempts to contact your personal live chat, but I was never able to reach them. I didn't want to leave a message because it would have turned out more confusing probably. Now, let's get to work: I have tried all the procedures you have given to Dr Gary to solve his problem because I had the same problem. Only I thought if I updated to the 2018 trial maybe that could solve the problems. Well, I forgot that I had already did the trial on my old computer so I am unable to use the trial now. So guess what happened??!! You got it!! I am locked out of my program until I buy the whole program for 2018 and acquire a legit PIN. Can you imagine my frustration I am having now? And I didn't even load all the images on my computer for the 2018 file!!! I'm upset with myself, not you guys. I should have waited until I had heard from you!!! Me trying to play the genius again. LOL So have you ever heard of anyone's program locking up?? I really feel bad, mad, bad!! Talk to you soon!! Quote Link to comment Share on other sites More sharing options...
admin Posted September 10, 2018 Report Share Posted September 10, 2018 Hi, can you contact use at sales@libertystreet.com and we will get you figured out regarding the activation code. We can also arrange a time for a remote control session. It is the best way to figure out problems as trying to do so over a phone or email can be very difficult. Quote Link to comment Share on other sites More sharing options...
Stephfie55 Posted September 16, 2018 Report Share Posted September 16, 2018 OK, I have a question: What is a good time for all of us to get together? I'm sure that the sales department doesn't have the same hours as you do.? Quote Link to comment Share on other sites More sharing options...
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