CLW22 Posted February 8, 2019 Report Share Posted February 8, 2019 Problem with Home Manage 2011 so upgraded to HM 2018 to fix. HomE Manage 2018 only loads to Guide and Help - no program. When loaded it removed previous Home Manage 2011. I restored the computer back to before the upgrade - got 2011 back but now it will not open. Says my "30 day trial has expired and I need to purchase a key". I tried to use my previous key and it would not accept it - said I needed a valid key. Then I tried using the key that came with the 2018 upgrade and it said "ALREADY IN USE" What is happening? I just want a program back and all my 9 years of data to open. Quote Link to comment Share on other sites More sharing options...
admin Posted February 8, 2019 Report Share Posted February 8, 2019 Hi, can you email us the code you are using for 2018. We can release it for re-use. Email it to: sales@libertystreet.com Quote Link to comment Share on other sites More sharing options...
Guest CLW22 Posted February 8, 2019 Report Share Posted February 8, 2019 I have sent it to you. I appreciate that but if HM 2018 won;t load it defeats the activation. Would the code work to get HM 2011 opening up again instead? Quote Link to comment Share on other sites More sharing options...
CLW22 Posted February 11, 2019 Author Report Share Posted February 11, 2019 Paul sent a message to try activation code again. I did take but the program (2011) will not open. The activate page comes open first when you click on it - it says it is activated. It will not open any further! The 2018 upgrade we purchased the beginning of February has never downloaded. Only the guide and help download onto the computer - the actual program does not appear. I would be happy just to get 2011 version back up and running. I will gladly eat the not working upgrade as a learning experience. Quote Link to comment Share on other sites More sharing options...
CLW22 Posted February 16, 2019 Author Report Share Posted February 16, 2019 How do I get either the former Home Manage 2011 to open OR How do I get the Home Manage 2018 upgrade we purchased 2 week ago to load. It only loads a guide. No program downloads. When 2018 did not load properly (but it did remove my 2011 version) I restored to a previous time to get the 2011 back. Now it won't open. I tried downloading the link to the 2018 upgrade several times. None worked. If you can't help me then I guess I'll have to search elsewhere and start the massive 10 years of input all over again. PLEASE ADVISE Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.