CoinManage 2021 Bullion value update not working

[brubaker]

Hi 

I perched CoinManage 2021 recently. When i try to get latest bullion spot prices i  get an error box saying  "Encountered an improper argument"

i also have the Cion Yearbook for 2020. Your coin values for 2021 in many cases are less than that stated in the book?

is it possible i have not installed the program properly.

[admin]

Hi, are you trying To update the spot prices from the bullion values window using the button?

[brubaker]

Yes. if i try updating spot prices Tools/Bullion coins and values.....Press button box Get latest spot prices

or if i tools apply values to collections get latest spot prices ........Press button box Get latest spot prices

same thing happens i  get an error box saying  "Encountered an improper argument".

i also have the Cion Yearbook for 2020. Your coin values for 2021 in many cases are less than that stated in the book which is a year old.

eg  Victoria 1838 sixpence  your values F £10.00  VF £20.00  EF  £55.00

        Victoria 1838 sixpence Yearbook    F £15.00   VF £40.00  EF £130.00

 

[brubaker]

Hi 

I have replied to your question, but have not received an answer.

Is your job part time or voluntary as this level of support is not acceptable.

I have deleted CoinManage and reinstalled it, but the same problem still persists.

Please also address the coin value discrepancy, between your program and a year old coin Yearbook.

[brubaker]

Another 22 hours have elapsed, and still no reply!

i am loosing patience and confidence in your product.

if necessary what is the procedure  for a full refund?