New computer problem

[Ruth]

I have purchased a new computer and am having a problem. In March of this year, I upgraded to the 2024 version of HomeManage which is on my old computer, and I did a backup to the internet as instructed in the forum.

I downloaded the 2024 version, but it does not accept the product key that was sent with the order. So I went back to the email I received on 16 March 2023, and followed the link to download from there. However, the 2022 version downloaded from that link.

From: Liberty Street Software <pauld@libertystreet.com>
Date: Thu, 16 Mar 2023 at 00:37
Subject: Your product key
To: <jayarem71@gmail.com>
Cc: <libertyst@gmail.com>

J R Mingins, Thank you for your HomeManage Upgrade order. Your product key is:

xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx

Download and install HomeManage from the link below:
Download HomeManage

I have installed that version which accepted the product code. However that version will not restore my file from the internet as it is not the same version. I cannot seem to find how to upgrade the program to the 2024 version without paying again. Help please.

[admin]

Hi,

if you have purchased the 2024 version you can download the file from:

https://s3.amazonaws.com/LSSDownloads/HomeMng2024Setup.exe

we tested this link here and it works for us.  If not working for you it is almost always your anti-virus or Windows preventing the download.

You can usually override and allow the download to continue.

If you can't can you reply with your anti-virus and we can research how to allow the download.  Often by adding the file to the "safe list" for the anti-virus.

[rungek]

I am having somewhat of the same problem. I have the key from 08/14/2023 upgrade and have downloaded the product from the link above. When I enter my key I get an error "

Help appreciated. Thanks

 

 

[admin]

18 hours ago, rungek said:

I am having somewhat of the same problem. I have the key from 08/14/2023 upgrade and have downloaded the product from the link above. When I enter my key I get an error "

Help appreciated. Thanks

 

 

Hi, we have changed the licensing system to use shorter activation codes.  The new codes are 16 characters long instead of 24.  Looking similar to this:

H6NV-9SKG-66NJ-VDPA

If your HomeManage 2024 activation code is the older 24 character format, and you have downloaded the program again recently, email us at:

sales@libertystreet.com

and we will generate a new code