HeB Posted January 9 Report Share Posted January 9 Hi, I just purchased your Home Manage software and can not activate it. I originally downloaded the demo and installed on my C drive. After I purchased the license, I decided that I wanted to install it on my USB drive, so I uninstalled the demo version. After that I used the download link in my email with the license key to reinstall to the USB drive which succeeded. After that I rebooted and started the Home Manage software and was greeted with the activate screen. When I entered the license code from the email, I got the message "License with the provided license key not found" and could not activate the SW (I was connected to the Web.) Also, I clicked the Run in Demo mode to see if the install was OK and Home Manage runs without problems in Demo. I am running Windows 11 on a Lenovo laptop. I guess my main question is, can I run Home Manage on a USB drive and is this causing the install problem? Also I notice my key that is in the email you sent is in the format of 4 groups of 4 letters and numbers and the activate screen shows a sample key with 6 groups of 4 letters and numbers - do I have the correct key?? Thanks HB admin 1 Quote Link to comment Share on other sites More sharing options...
admin Posted January 10 Report Share Posted January 10 Hi, did you email us about this? I just replied to someone with a similar problem. You may need to download the software again if you downloaded the demo weeks ago. We have recently put up a build that uses the new licensing system. The problem with installing anything to a USB drive is there are usually very slow. You should install the program itself, to your hard drive. You can set the data & images folders to an external drive. I would recommend an SSD drive such as Samsung S7, they are small and fast and coming down in price. Quote Link to comment Share on other sites More sharing options...
HeB Posted January 11 Author Report Share Posted January 11 i again, I checked my emails (and spam) and did not see any emails, so I don't think you responded to me. As and update, I did a few things... Uninstalled HM (plus the program files data file paths created on my USB drive - C:>users>xxx>OneDrive>documents>HomeManage) and downloaded again and did the reinstall (everything to the C drive), rebooted and when I opened got the same error. I tried a fresh install on my wife's machine (Windows 10) and again got the same error. I attached a copy of the error screen. The install file I have is AssetMngH.exe and is 89.334KB and the key is 4 groups of 4 letters and numbers (all caps on the letters). Any suggestions? Quote Link to comment Share on other sites More sharing options...
admin Posted January 11 Report Share Posted January 11 Hi, can you email again and specify that you are the poster in the forum, I will reply with a new code you can try. Quote Link to comment Share on other sites More sharing options...
HeB Posted January 11 Author Report Share Posted January 11 Hi, Just sent you another email as you requested to TechSupport@libertystreet.com email... Quote Link to comment Share on other sites More sharing options...
M.P. Posted February 1 Report Share Posted February 1 Hello, Is there a solution here? I purchased the product yesterday, on 31.01.24, and I'm experiencing the same issue. I can't activate the software with the provided code. I receive the same error message (see image) as "HeB" posted on 11.01.24. David99 1 Quote Link to comment Share on other sites More sharing options...
M.P. Posted February 7 Report Share Posted February 7 FYI,... I got an answer from the Support-Team per Mail with an new Key which work. admin 1 Quote Link to comment Share on other sites More sharing options...
David99 Posted February 13 Report Share Posted February 13 On 2/7/2024 at 5:38 AM, M.P. said: FYI,... I got an answer from the Support-Team per Mail with an new Key which work. Anyone know how long it takes them to reply with an answer to the activation issue? I don't know if my email to techsupport@libertystreet.com got through or not. Quote Link to comment Share on other sites More sharing options...
David99 Posted February 14 Report Share Posted February 14 Took a couple of days, but support sent me a valid license code to use, all working fine now. Quote Link to comment Share on other sites More sharing options...
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