TxDave661 Posted May 6, 2016 Report Share Posted May 6, 2016 CM2015 Deluxe has been working great since I purchased it in mid March 2016. It just started crashing when I try to add a coin, any coin, to my collection, from any area. Either from the database, or from the sets I am adding it to or from the collections I am adding to. The same thing happens when I click on and open the Coin Properties Window. Once I open the Add a Coin Window or Coin Properties Window, after a few seconds, a crash window will pop up. I did create a variety a few days ago but it has been working fine since I added those varieties on some mint souvenir sets that were not in the database. I reviewed the help topics and found where I should remove the HEADERS.WCD file but that did not fix it. It recreates that file when I go back and check to see if it is still deleted. Which I guess it is supposed to. I also tried reinstalling the program but it is still crashing when trying to add a coin. I could not get this screenshot to upload or attach so here is a dropbox link to the error I am getting. https://www.dropbox.com/s/asv84bn6wl9nz2b/Screenshot%202016-05-06%2009.34.03%202.jpg?dl=0 Quote Link to comment Share on other sites More sharing options...
TxDave661 Posted May 7, 2016 Author Report Share Posted May 7, 2016 I don't get a lot of time to work on my collection but this weekend was going to be the one I had some time and was really looking forward to getting organized. Naturally, I start having issues with the software and try posting, emailing, calling and can't find a tech support/customer support person and get no response from any of those avenues. Anyone know of a good alternative to go with? It took a long time find this one but if there is no support, forget it. Quote Link to comment Share on other sites More sharing options...
admin Posted May 9, 2016 Report Share Posted May 9, 2016 Regarding the problem when adding items. We are trying to debug this problem.. , is your display set to 1024x768?? If not what is the setting? does it happen if you set your display to: 1280 x 1024 or higher? We show a smaller ADD COIN dialog for 1024 x 768. Quote Link to comment Share on other sites More sharing options...
GLHall Posted May 10, 2016 Report Share Posted May 10, 2016 Hi, I am also currently also experiencing this same problem, the problem only occurs when entering, or amending data. Sometime I can add 3 or 4 coins before it crashes, other times it crashes straight away. I am using Coin Manage UK 2015, running on Windows 10. My screen resolution is 1366 x 768. I tried running it on the other resolutions available (1360 x 768, 1280 x 768, 1280 x 720 and 1024 x 768) and the problems still persists. I have also deleted the file HEADERS.WCD, but after the crash this file re-appears. Quote Link to comment Share on other sites More sharing options...
admin Posted May 10, 2016 Report Share Posted May 10, 2016 The next time it crashes, can you go to your DOCUMENTS folder, then ZIP and send the ERRORLOG.TXT + CRASH.DMP files to us. Thanks. we have been looking at this the past couple days, taking out some code that may be causing the problem. I'm sending out links to people with this problem that will let them revert to an older build since it seemed to happen after an update. Quote Link to comment Share on other sites More sharing options...
admin Posted May 20, 2016 Report Share Posted May 20, 2016 We have a user who can avoid this problem by running Coin Manage as an admin. Can customers with this problem please try this and report the results. Thanks. Hi Paul Just thought I'd let you know that I was able to enter a coin and get the program running again by right clicking the program from my desktop and selecting "run as administrator " don't know if you already tried that or if it helps ?, but you may be able to pass that on as a temporary solution to other members if they are having the same problem?! Cheers. Peter Quote Link to comment Share on other sites More sharing options...
peterjapan Posted May 21, 2016 Report Share Posted May 21, 2016 Hi Paul, Glad to help ! Hope this will help fix the problem for other users. Opening the program without running as administrator is still causing the program to crash but works fine when running as administrator. Thanks again for a great coin collecting program. Peter Quote Link to comment Share on other sites More sharing options...
TxDave661 Posted May 22, 2016 Author Report Share Posted May 22, 2016 I didn't try the "Run as Administrator" yet but I will if I start having the issue again but, late last week I started having issues with my Outlook. It would freeze when I would compose a new message. I had to open it in Safe mode to disable all of the Add-ins and work thru them one at a time until I found one that would make Outlook lock up when sending a message. It was my AVG Antivirus. What is interesting though is that when I have a problem with any program, the first thing I do is temporarily disable the Antivirus to see if the problem persists. Outlook still locked up when I completely temporarily disabled the AVG program itself but it worked fine when the AVG program was enabled and the Add-in was disabled. So, I decided to play around with CoinManage to see what happens. When I first started having issues with CoinManage crashing several weeks ago I temporarily disabled AVG to rule it out as the problem. CoinManage still crashed so I ruled AVG out as the problem. But, because I still had issues with outlook when I did that even though it was an AVG Add-In giving me the headache, I decided to create exceptions in AVG so it would ignore CoinManage to see if that would help. Before I created the exceptions, I temporarily disabled the AVG program to see what would happen and it still crashed when I tried to Add a Coin. Then I created 2 exceptions, 1 for the Application File (CoinManage.exe) and the other for the CoinManage documents folder. After creating the exceptions, I was able to add 3 coins and update the properties on three existing coins and CoinManage did not crash. So, so far so good. Can you tell from the Crash and Error logs you have received from people with this issue what antivirus they are using? admin 1 Quote Link to comment Share on other sites More sharing options...
admin Posted May 23, 2016 Report Share Posted May 23, 2016 Ok, so disabling AVG antivirus with the COINMANAGE.EXE program resulted in the crash disappearing? I will email the people with this problem to see if there are using AVG antivirus. If so, that would explain why only a few people are having this problem. thanks for the informative post, much appreciated. Quote Link to comment Share on other sites More sharing options...
GLHall Posted May 23, 2016 Report Share Posted May 23, 2016 Hi, I am also running AVG Anti-Virus, as TxDave661 said I disabled these folders and was able to add 20+ coins without any problems...many thanks TxDave661 as all seems to be running great now.. Quote Link to comment Share on other sites More sharing options...
Guest David Shoop Posted June 28, 2016 Report Share Posted June 28, 2016 i changed compatibility mode to windows 7 from windows 10 and it worked Quote Link to comment Share on other sites More sharing options...
admin Posted June 28, 2016 Report Share Posted June 28, 2016 Anybody having problems starting CoinManage, or getting crashes when using the ADD COIN dialog, take a look at this video . Quote Link to comment Share on other sites More sharing options...
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