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HomeManage 2022 update process fails with error (again!)


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This problem isn't a new problem. It's happened on previous versions of HomeManage as well.

I run the check for updates process off the help menu and the popup show up and I click Next. The next box says "there is a new version of HomeManage 2022 available" so I click Next. It downloads a file called HM2020Up.exe (strange name -- looks like an update that is made for the previous version of HM), which runs immediately and I'm greeted by the Welcome screen. I click Next, then choose to agree with the license terms and click Next again to come to a summary screen that tells me where it will install the update. I click Next again and immediately get an error message saying


The setup cannot continue because the above drive does not exist."

But the drive DOES exist. To verify that the HM2020Up.exe process ran in a context where the S: drive exists, I ran it from a command prompt where I had verified that the S: drive was accessible. The update process failed in exactly the same fashion. I hope we can get this issue fixed permanently, meanwhile, how can I update from to the most recent version?


Edited by dealio
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  • 4 weeks later...

I figured this out. The installer fails with the message "The setup cannot continue because the above drive does not exist." The message confused me because the drive actually does exist. The issue is that the installer is not running from the user account on my machine, but from another account (administrator). And the administrator doesn't have access to the drive. So the error message was correct if cryptic. I managed to get the install to work after learning that. It's odd though, because, though I've run into the problem before, it hasn't happened on every install of HM -- only some.

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