Luis Gomes Posted January 31 Report Share Posted January 31 I created a Topic named Unable to activate Stamp Manage 2024 DeLuxe following upgrade from version 2023 DeLuxe back in December 2023 .... I still have received no support whatsoever on this issue. HOW CAN I GO BACK TO VERSION 2023 ..... !!!!!! I installed 2024 to the same directories as 2023 (as directed !!!!|) admin 1 Quote Link to comment Share on other sites More sharing options...
admin Posted February 1 Report Share Posted February 1 Hi, the company that develops are new licensing system has responded with a couple of things we can try. It involves rebuilding the software using a new method for validating machine ID. We are going to have a new build next week and I will e-mail you when it is ready for download. Quote Link to comment Share on other sites More sharing options...
Luis Gomes Posted February 1 Author Report Share Posted February 1 OK, thanks for your reply ... I'll wait one further week for the new build and hope it solves the issue. Quote Link to comment Share on other sites More sharing options...
Alan B Posted February 4 Report Share Posted February 4 Do you have any Antivirus software active while trying to install? I found a problem with Norton 360 which blocked some of the installation process. Alan Quote Link to comment Share on other sites More sharing options...
Luis Gomes Posted February 5 Author Report Share Posted February 5 Hello Alan, Yes I have McAfee LiveSafe .... I've turned it off, retried the installation but the problem persists exactly as before. Thanks for your help admin 1 Quote Link to comment Share on other sites More sharing options...
admin Posted February 5 Report Share Posted February 5 Hi Luis, We are doing a new build this week that uses a different algorithm to read the computer details. Will be sending out an email to customers when it is ready. Quote Link to comment Share on other sites More sharing options...
Luis Gomes Posted February 5 Author Report Share Posted February 5 OK thanks I'll stay tuned !! Quote Link to comment Share on other sites More sharing options...
Luis Gomes Posted February 13 Author Report Share Posted February 13 Hi, I've received no news on the new SW build which was supposed to be available last week and solve my installation issue. Any feedback on this ? If nothing is going to happen on the next coming days ..... AT LEAST PROVIDE INFO ON HOW TO GO BACK TO THE 2023 VERSION !! Quote Link to comment Share on other sites More sharing options...
Luis Gomes Posted February 24 Author Report Share Posted February 24 I've been waiting for the new build since the week starting the 5th of February and got NO NEWS. In my previous post (on the 13th) I requested info on how to go back to 2023 version and got NO NEWS. So .... since December I am unable to use the product .... more than 2 months. TODAY .... I've received an e-mail from sales saying there is a new upgrade to the 2024 Version that I should upgrade via: HELP -> CHECK FOR UPDATES from the main menu. How is that ? if I cannot even start the product ....... !!!! Is there anyone in Liberty Street willing to really solve my issue ????1 Quote Link to comment Share on other sites More sharing options...
Luis Gomes Posted February 26 Author Report Share Posted February 26 On 2/24/2024 at 8:13 PM, Luis Gomes said: I've been waiting for the new build since the week starting the 5th of February and got NO NEWS. In my previous post (on the 13th) I requested info on how to go back to 2023 version and got NO NEWS. So .... since December I am unable to use the product .... more than 2 months. TODAY .... I've received an e-mail from sales saying there is a new upgrade to the 2024 Version that I should upgrade via: HELP -> CHECK FOR UPDATES from the main menu. How is that ? if I cannot even start the product ....... !!!! Is there anyone in Liberty Street willing to really solve my issue ????1 Hi Anyone who is following this topic, This problem has been finally solved following one hint from Liberty .... the problem was related to WMI (Windows Management Instrumentation) on my PC. As a matter of fact I realized that 3 WMI classes (Win32_Processor, Win32_WMISetting and Win32_OperatingSystem) were faulty and failed to initialize. Once I managed to correct this issue (with the help of several internet posts ... re-compiling .mof files and re-registering required dlls) the activation of StampManage 2024 went on smoothly. My Conclusion: The new licensing SW being used in StampManage2024 uses a set of Windows provided services via WMI, which were not used by the previous license control mechanisms (this is of course true ... unless ... my WMI classes got disrupted in-between activations. Quote Link to comment Share on other sites More sharing options...
jscapper Posted March 5 Report Share Posted March 5 My 2024 download will not activate. When Key is input all I get is a timed-out message. John Quote Link to comment Share on other sites More sharing options...
jscapper Posted March 5 Report Share Posted March 5 On 2/1/2024 at 2:48 AM, admin said: Hi, the company that develops are new licensing system has responded with a couple of things we can try. It involves rebuilding the software using a new method for validating machine ID. We are going to have a new build next week and I will e-mail you when it is ready for download. My 2024 download will not activate. When Key is input all I get is a timed-out message. Quote Link to comment Share on other sites More sharing options...
Luis Gomes Posted March 5 Author Report Share Posted March 5 Hi jscapper, Never happened to me but .... isn't your firewall blocking the application from accessing the internet ?? In the firewall settings allow the application to access the internet (or de-activate the fw for a couple of minutes) and try again. Good Luck Quote Link to comment Share on other sites More sharing options...
Guest Help Posted March 15 Report Share Posted March 15 My 2024 deluxe was working fine until today on both of my computers. Now it wants me to enter my activation code. Then it tells me the code has already be.eh used. Nothing has changed on either computer. Quote Link to comment Share on other sites More sharing options...
admin Posted March 15 Report Share Posted March 15 I think this is happening due to a recent Microsoft Windows update...can you email the activation code to: techsupport@libertystreet.com we will reset the code, it will almost certainly work again after that is done Quote Link to comment Share on other sites More sharing options...
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