Stephfie55

The above is the quoted text from my last message I posted yesterday as a reply to a former message. It is shown as "Read Content." So I figured it was time to change the topic so it would get noticed as a new topic in the forum. Now that's that! Let's get to business!! I tried to download and install SM2018 yesterday after I read your previous reply. I know I'm late, but thank you very much!! After about two hours, I started wondering what was taking it so long to install. But I had to go somewhere and I was hoping when I returned it would be finished. Upon my return, it had continued to install but not by much and I didn't understand that. I had been gone for more than four hours!! That's when I shot off the above message to you.I waited for the program to continue installing, but it was moving veerrry slow and so was my whole computer!!! I opened another tab to try to watch YouTube. It wouldn't load. In fact, nothing would load, not even the home page of my browser!! That's when I knew there was definitely a problem somewhere else and I started investigating. I started with the firewall (I disabled it), then the antivirus (I disabled it), and the VPNs (I disabled them). It took forever to accomplish these tasks, but it didn't make any difference. I didn't restart because I didn't want to interrupt the installation. BUT it was still moving slow!!! By now it was about 10pm (ET) and I was really upset. But I let it run until 12am. this morning. I got frustrated and cancelled the installation because after more than 12 hours it had only installed about 1/5th of the program!!! I restarted my computer and continued my investigation. I checked everything and disabled all that I could that I thought would affect the speed of the internet and/or the installation of SM2018. Later after some sleep, I checked the internet connection and network. They were fine and no problems were found. Nothing changed!!! So I went to the heavy duty stuff like AVG Internet Security and Dell Support Assist. After each program finished its business, I restarted my computer. Again, no change!!! So I don't get it!! What is the problem? What am I doing wrong or what is wrong with my computer??
Any legit suggestions are encouraged and welcomed!! Any  help that may relieve me of the levels of stress and frustration will be greatly appreciated!! And in advance I thank you so very much!!
God bless you all!!!

12 hours is way too long unless you have a slow internet connection.  We have had some problems with AVG in the past.  Is it possible AVG is slowing down the download somehow?  

The above is the quoted text from my last message I posted yesterday as a reply to a former message. It is shown as "Read Content." So I figured it was time to change the topic so it would get noticed as a new topic in the forum. Now that's that! Let's get to business!! I tried to download and install SM2018 yesterday after I read your previous reply. I know I'm late, but thank you very much!! After about two hours, I started wondering what was taking it so long to install. But I had to go somewhere and I was hoping when I returned it would be finished. Upon my return, it had continued to install but not by much and I didn't understand that. I had been gone for more than four hours!! That's when I shot off the above message to you.I waited for the program to continue installing, but it was moving veerrry slow and so was my whole computer!!! I opened another tab to try to watch YouTube. It wouldn't load. In fact, nothing would load, not even the home page of my browser!! That's when I knew there was definitely a problem somewhere else and I started investigating. I started with the firewall (I disabled it), then the antivirus (I disabled it), and the VPNs (I disabled them). It took forever to accomplish these tasks, but it didn't make any difference. I didn't restart because I didn't want to interrupt the installation. BUT it was still moving slow!!! By now it was about 10pm (ET) and I was really upset. But I let it run until 12am. this morning. I got frustrated and cancelled the installation because after more than 12 hours it had only installed about 1/5th of the program!!! I restarted my computer and continued my investigation. I checked everything and disabled all that I could that I thought would affect the speed of the internet and/or the installation of SM2018. Later after some sleep, I checked the internet connection and network. They were fine and no problems were found. Nothing changed!!! So I went to the heavy duty stuff like AVG Internet Security and Dell Support Assist. After each program finished its business, I restarted my computer. Again, no change!!! So I don't get it!! What is the problem? What am I doing wrong or what is wrong with my computer??
Any legit suggestions are encouraged and welcomed!! Any  help that may relieve me of the levels of stress and frustration will be greatly appreciated!! And in advance I thank you so very much!!
God bless you all!!!

can you try FILE > UPDATE STAMPMANAGE FILE from the main menu.  Does that fill in the missing items?
Do a local backup before trying this.

NOW you tell me!!? Thanks. I will try but my concern is my files are messed up since adding the 2017 upgrade. For instance, my US database starts with Scott #1 and then goes to #143!! I can't figure it out!! I am so frustrated that I am about to say forget it and go to another software.  I really don't want to do that because I really like SM, but I can't get any answers to my problems.

=== QUESTION
I upgraded to Windows 10 and when I started the program it was now un-registered..and I tried the key and it said it was in use.
=== ANSWER
Hi, to avoid this problem you can reactivate your license before upgrading to Windows 10.
TOOLS > LICENSING > DEACTIVATE LICENSE...
From the main menu.
if you have already upgraded to Windows 10, please email us the code you are using and we can deactivate it over the internet.
Once this is done, you will need to re-enter the code the next time you run StampManage. After that, you should have no problems running StampManage on your new Windows 10 environment.